Did the call back customer service agent lie? She said she would cancel my account in 2 days but it went dead immediately!

[User4728]

After waiting 2 days for a call back she said she would cancel my account at the end of the billing cycle. 
I confirmed 3 times that I would have phone coverage during that time but it went dead immediately. And now she can't call me back and I can't call out!

[FidoPhilippe]

Hey @User4728! Welcome to the community. 😊

I'm sad to read about your situation and sincerely apologise if this was the case.

Contacting us directly would be the only way to help solve this problem though. I recommend our store if you're unable to get in touch with your phone (or borrow someone else's if that's possible). You can find our store locator here and our contact page here.