Data overage

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I'm a Participant Level 2
I'm a Participant Level 2

Data overage

There’s 3 of us on one bill, we all got the same text that our data was being put on hold because we were $50 in overage fees. Our cycle just restarted on the 22nd and none of us are anywhere near being over...how can this be fixed? 

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Former Moderator
Former Moderator

Re: Data overage

Hey @briah,

 

The message is probably related to your previous cycle but I can verify your account to confirm. 

 

In order to continue using your data, you'll have to accept by following the instructions in the message. Don't worry, if there's an error on your account regarding the usage, we'll be happy to correct it.

 

Sending you a PM right now. 



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