If you’ve answered yes to all these questions and you still can’t get a Data Bytes session going, here are more questions you can ask yourself, along with certain messages you may receive:
Have you used your Data Bytes session today?
Are you out of Data Bytes sessions? You have 5 Data Bytes sessions per month/billing cycle.
Are you connected to Wi-Fi?
Are you connected to our network?
Are you roaming or in an Extended Coverage area?
If you’re in the middle of a Data Bytes session and you happen to wander into an Extended Coverage area, or if you roam outside Canada, you will be notified immediately by Flash SMS that Data Bytes is not available. If you move back to the Fido network and if your Data Bytes session is still active, you will be able to use the remaining time from your Data Bytes session. FYI, you will only receive one flash SMS notification the first time you enter an area where Data Bytes is no longer available.