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Customer retention or scam?

3VRMS
I'm a participant level 2
I'm a participant level 2

Do you know if this is an official Fido communication, or a scam?

 

Recently I cancelled my Fido phone plan.

 

Just got a call from 1-833-378-3060 claiming they are a Fido agent trying to win me back and offered a good deal.

 

When I agreed to the deal, the person requested 2 pieces of ID.

 

I asked if I can continue this conversation by calling Fido myself to verify the person is legitimately from Fido, and the person responded multiple times when I asked that I cannot get this deal from Fido because it's a special winback program that is not available if I reach out on my side.

 

They had a decent bit of info on me, and timing it right, however I'm sure people dedicated can piece such info together online themselves.

1 REPLY 1

3VRMS
I'm a participant level 2
I'm a participant level 2

Verified with Fido security that it was a legitimate call.