Hello DUNCANMATHESON,
Welcome to the community!
@DUNCANMATHESON wrote:
.... I don't know if the Bell Mobility bills I am recieving online are the same as the bills Fido is calling me about. ...
Firstly, no. Fido is a subsidiary of Rogers and use a different network from Bell Mobility (except possibly when using Extended Coverage, but that's not relevent here). Bell's comparable subsidiary would be Virgin Plus. Since they are completely different companies, the calls from Fido would not be regarding Bell Mobility bills.
Secondly, was your mobile service with Fido or Rogers? In addition, when you considered switching mobile providers, had you intended on porting your phone number over to their service? I understand you may not have switched SIM cards, however, had you ported your number to Bell? Are you still using your old number?
Something is not quite adding-up...
@DUNCANMATHESON wrote:
... But even though I didn't switch sim cards, my Rogers account is closed and I am getting bills froim Bell Mobility....
How are you sure your Rogers Mobile account has been closed (assuming your mobile services were with Rogers and not Fido)? You noted that you did not switch SIM cards. If your Rogers Mobile account had been closed, you would not still be able to use your Rogers SIM card. It would have been deactivated. If your old SIM card is still able to use services, your Rogers Mobile account would still be active.
If you hadn't yet ported your number over to Bell, it's possible both Rogers and Bell accounts are active. When purchasing a new plan, the line will be provided a phone number (temporary, if you intend on porting one in). You will only be able to get your current phone number once the porting process completes (see here). A new line cannot be created without a phone number and your phone number cannot port-over without an active line. The Rogers line would not get cancelled until the number porting completes. So, if you are still using your old SIM card, you could be receiving bills for your old number (Rogers) as well as a new number (Bell).
I understand none of that explains calls from Fido, though. If you hadn't ported your number to Bell, it's possible Rogers transferred your services to Fido for some reason.
You should note that these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know the full details of your particular situation. I understand you have already attempted to contact them, however, if you would like to discuss your matter, you would need to contact customer service and schedule a call-back. Alternatively, as Original_Lucy has noted, you might consider contacting Rogers' customer service to enquire whether your services were transferred to Fido.
Hope this helps 😀
Cheers
Hi @DUNCANMATHESON , that does sound a bit complicated. But, if your interaction were with Roger's and bell, I believe your conversation needs to start with Rogers. You could contact both fidosolutions on Twitter or rogers support Here and try to get that sorted out. I would start with Rogers as they were the one you had the deal with.
