Changing esim Without SMS access?

[SeriousFun]

Hi!

Last night, I transferred all my data to a new phone and went to sleep. This morning, I realized that I haven't set up the eSIM yet, but since I reset my old phone, I no longer have access to SMS for verification. Is there any way to set up my eSIM now? I read online that I might need to go to a store, but I live an hour away, and that would be quite inconvenient. I'm hoping to find another solution.

[Cawtau]

Hello SeriousFun,

Welcome to the community!

  Sorry to hear of your situation. As mentioned by Kapable-K, you would generally have to go to a store to verify your identity. That said, it has been possible to verify customers' identity over the phone under certain circumstances. While phone verification might not be as secure as having to provide photo identification at a store, it has been accepted under specific situations. You would likely need to contact their Validation team in order to do so, though. You would get directed to them after contacting customer service. 

  While going to the store might be inconvenient, it could be more convenient than contacting the Validation team. With their new system, you would likely need to schedule a call-back from customer service. Once they direct you to the Validation team, you may also need to schedule a call-back from that team as well. 

Hope this helps 😀

Cheers

[KAPABLE-K]

Hello @SeriousFun,

Unfortunately, without being able to receive the SMS verification, you would need to visit a corporate store to verify your identity. I understand this might be an inconvenience, but because of the fraud due to SIM swapping, carriers had to put these measures in place to help prevent such fraud from happening.