Changed phone number and lost my balance and plan

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I'm a Participant Level 1 RamSoss
I'm a Participant Level 1

Changed phone number and lost my balance and plan

I topped my pre-paid phone up with a $30 voucher earlier today and it was working fine, but then I went online and changed my number from Barrie to Ottawa which is free and my balance dissapeared. It wont show my plan and my phone immediately stopped working.... I got a confirmation text saying my number had successfully been changed but this is no help because it won't even let me call *611 from my phone now to figure out whats going on.

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Former Moderator FidoPamela
Former Moderator

Re: Changed phone number and lost my balance and plan

Hey @RamSoss

 

Welcome to the Community Smiley 

 

That doesn't sound right. We'd need to check out your account to see what happened there. 

 

I'll send you a PM here so we can take a peek. 

 

Chat soon! 



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