Good day @Eblair,
Welcome to the Fido Community and thanks for bringing this up to our attention!
When transferring a mobile number over to Fido, we send you a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer.
If you don’t reply within the specified timeframe, your request will be cancelled and you’ll need to restart the process.
idn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request.
- We’ll complete your transfer within 2.5 hours of your reply and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device. You can also check the status of your transfer on your Fido My Account Mobile dashboard.
Did you receive the confirmation SMS stating the port in was successfully completed?
The transfer will be cancelled if:
- You reject the request by replying No. If you still wish to transfer your number, resubmit the request.
- You fail to respond to the text message within 90 minutes.
- The phone number you’re trying to transfer is not active. You’ll need to contact your other service provider to reactivate your service and then resubmit your transfer request.
Your transfer may be delayed if the information you provided is incorrect or not valid. We’ll send you a text message asking you to connect with us to update your information.
You must have your previous carrier's SIM card in your phone to get the text message.
If it went through I would recommend you to turn off your phone completely before turning it back on to try.
Let us know if you require further assistance!
FidoMaude
