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Cant upgrade online

ricky44
I'm a participant level 2
I'm a participant level 2

Ive been trying to upgrade my device online and it keeps giving me this message when I try to upgrade

We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)
 Ive tried different browsers, I do not have a fido phone. Dont know why it wont let me through...I dont have a with standing balance. 
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