Cannot view bill charges and details

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I'm a Contributor Level 1
I'm a Contributor Level 1

Cannot view bill charges and details

So I am on a $40 smart plan, 400MB, unlimited text and 300weekday minutes. My recent bill was $138, but it wont let me view why. I know I didnt go over my data, and as for minutes I know I didnt go over, and if I did i never recieved a warning text. I want to view the ebill before I pay but it says the view for fido service charges is unavailable at the moment, but it has been like that for a week and my.bill is due.

 

 

 

Accepted Solution

Re: Cannot view bill charges and details

Hi EricaKBell!

 

Have you tried downloading the PDF version of the invoice? 

 

To view or print your detailed online bill:

 

- In the "Billing&Payments" section on your Fido.ca "My account" home page, click View Bill then select the month you'd like to review.

- Next, click Save/ Print this bill (PDF) on the right side.

 

You can view the step by step instructions on how to check your detailed bill and print it on our blog here.

 

You need to download the application "Adobe reader" to view the PDF invoice. It's possible that it will not work on a smartphone or a tablet. 

 

Let me know if this helps! Smiley 

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Message 1 of 21
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Cannot view bill charges and details

Same problem here as EricaKBell. My charge suddenly went up by more than 20% and I can't even acccess the details. I have been able to download my .pdf invoices from Fido for ages and never had any problem. Now I can't even read the details of my obviously over-charged bill ! And I am talking about from my laptop!

 

Have been a very long-time client of Fido and have been recommending you to my pals simply because I never encounted any billing problems with Fido like I did with the other thieves. This is the very first time I have an invoice problem, and I am really pissed ! Let us at least see the details of the invoice, fod God sake !

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Message 11 of 21
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Former Moderator
Former Moderator

Re: Cannot view bill charges and details

Hey @8sin, the PDF is still available. Once you select the bill of your choice, the option is on the right. 



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Message 12 of 21
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot view bill charges and details

Yes that's right and not before Dec 2014 bill

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Message 13 of 21
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Former Moderator
Former Moderator

Re: Cannot view bill charges and details

Hey @Dorothy1, the invoice are only available online for 18 months, after that it will be removed from the list. 

 



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Message 14 of 21
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot view bill charges and details

Still can't see billing details for March 2016. There's only a graphic after clicking on View Details.

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Message 15 of 21
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Moderator
Moderator

Re: Cannot view bill charges and details

Hey @Dorothy1.

 

I took the time to look at what was said in this thread.

 

So for your March 2016 invoice, you don't have the option to download the PDF file at all?

 

I simply want to make sure.

 

Let me know Smiley



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Message 16 of 21
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot view bill charges and details

I too have tried several times to view andi cannot. Life is too short and I do tha e the time for this or the desire to put my faith in correct billing so ease start mailing me my invoices and I will need to see the last years.

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Message 17 of 21
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Moderator
Moderator

Re: Cannot view bill charges and details

Hey @Tdrendl and welcome to the Community Smiley

 

Can you give me more details on the issue you have on your account?


You can't view the bills at all?

 

Let me know Smiley



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Message 18 of 21
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Moderator
Moderator

Re: Cannot view specific bill charges

Hey @Tdrendl and welcome to the Community Smiley

 

Can you give me more details on the issue you have on your account?


You can't view the bills at all?

 

Let me know Smiley



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Message 19 of 21
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Cannot view specific bill charges

HI

I can't see the bill detail. Please instruct me. Thanks

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