1. Every time I change my plan, I have to set up my pre-authorized again and again. Why it is erased?
2. When I want to add a new payment method, I receive a message 'We've hit a snag!' See attachments
I experience these issues for the last few months. This is not an acceptable user experience.
You will start apologizing here, but just fix the issue! These things push customers to other companies.
