Cannot receive google verification codes via SMS

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I'm a Participant Level 1 Mandy84
I'm a Participant Level 1

Cannot receive google verification codes via SMS

Hi
i cant receive my Google Verification code by SMS, i can receive SMS from regular phone numbers but i don't receive SMS from Short Code numbers.
could you please help me i cant have my apps on my phone if i don't receive the Google Verification code SMS

 

***Edited to add labels***

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Message 1 of 24
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Moderator
Moderator

Re: Cannot receive google verification codes via SMS

Hey @Dimok!

 

Were you able to receive your Google verification code?

 

Wer're here if you still need help!

 



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Message 11 of 24
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I'm a Participant Level 3 Dimok
I'm a Participant Level 3

Re: Cannot receive google verification codes via SMS

No, I still don't receive verification codes from Google. I've found this topic on Google help forum:

https://productforums.google.com/forum/#!topic/gmail/NZ_lVF1wmjQ

And it looks like whole 437 area code can't receive SMS from Google (my phone number starts with this). I'm now thinking to change my phone number.

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Message 12 of 24
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Former Moderator FidoPamela
Former Moderator

Re: Cannot receive google verification codes via SMS

Your area code should not be a problem when it comes to receiving a text message from a short code. Were you able to confirm what number the message would be coming from? 

 

With that we'd be able to make sure it's listed in the authorized short codes. 

 

Let us know Smiley 



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Message 13 of 24
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I'm a Participant Level 2 Agnrac
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

Hi,

 

I think I have the same problem for 2 weeks now. I tried EVERYTHING that you guys suggested but it does not help.

 

For more details, this only happened to me with Google, Netflix, Facebook. Text messaging works fine, I have the default SMS app and I can receive and send a text with no problem. This issue is not happening with Linkedin, Amazon, CIBC...

 

There is no option for audio/call to get a confirmation code so we really need to fix this problem that occurs in phone numbers starting with 437.

 

Looking forward to hearing a solution to this problem.

 

 

 

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Message 14 of 24
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Moderator
Moderator

Re: Cannot receive google verification codes via SMS

Hey @Agnrac and welcome to the Community.

 

It seems like a lot of users are having trouble with this.

 

The most details about will definitely help us find a solution for this.

 

Based on one of the suggestions offered earlier in this thread, did you have a chance to get in contact with Google to see what might be the issue?

 

 


 



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Message 15 of 24
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I'm a Participant Level 2 dhzynx
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

Hi,

 

Has Fido found a solution to this issue? I'm a new subscriber with 437 area code and so does my wife and we both have the same issue.

I'm not able to verify my mobile number change for Google, Facebook and Instagram since SMS is not received.

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Message 16 of 24
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Moderator

Re: Cannot receive google verification codes via SMS

Hey @dhzynx

 

Welcome to the community Smiley

 

We're still looking into this.  However, many people were able to fix it by changing their phone number to a 647 or 416 area code.  You can do it yourself from your account on fido.ca.

 

Alternatively, people have been able to get backup code from Google.  You can find more info about that here.

 

Let us know how it goes! Smiley



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Message 17 of 24
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I'm a Participant Level 2 Agnrac
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

Hi kenny,

 

Yeah, we tried to call them and my wife talked to the support but they didn't understand why and they couldn't update it themselves by phone because of privacy issues.

 

I first thought maybe something was wrong with my phone (Infinix Zero 3) but now I switched to another device (Samsung S7) but the problem still persists with all the applications I mentioned above (Google, Facebook, Netflix, Instagram...)

 

Please find a solution to this issue because changing the number is absolutely not an option.

 

Looking forward to finding a solution.

 

Thank you.

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Message 18 of 24
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I'm a Participant Level 2 lawrencelo
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

I am using a 437 area code number.

Like many others have said, these kinds of SMS verification codes cannot be received from all senders including facebook and google.

 

It is not feasible to just change my number as I am already using it.

Changing number is just a workaround but not the solution. Please help fix it. Thanks.

 

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Message 19 of 24
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Moderator
Moderator

Re: Cannot receive google verification codes via SMS

Hey @lawrencelo and @Agnrac!

 

I'll send you both PMs so we can check things out Smiley

 

 



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