Cannot play mobile game using data

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I'm a Participant Level 3
I'm a Participant Level 3

Cannot play mobile game using data

Looking for help as to why I can't play a mobile game on my phone when using mobile data. Game works on wifi, but won't load when on mobile data. Any help would be appreciated. Thank you.

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Re: Cannot play mobile game using data

Hello @vincesane,

 

Welcome to the community!

 

Does your mobile data work for other stuff like browsing? 

What's the make and model of your phone also you can verify you have the correct apn settings you can find that here.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot play mobile game using data

Hi @KAPABLE-K,

 

I have a Samsung S10, and all other apps work when on data. Able to browse and stuff.

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Re: Cannot play mobile game using data

Hey, @vincesane do you have data saver on? If so try turning it off and see if your game works.



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I'm a Participant Level 3
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Re: Cannot play mobile game using data

Already did that. Even did some other suggestions like turning on and off airplane mode. Also reset my phone to factory. One even suggested changing sim cards. Not sure how that affects it. But I'll have to go to a fido store to do that.

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Re: Cannot play mobile game using data

Hey @vincesane when you did the factory reset did you restore the game or did you do a fresh installation? I've seen in the past if there is a bug in an app it would come back even after a factory reset if you restore.

 

What's the name of the game in question?



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I'm a Participant Level 3
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Re: Cannot play mobile game using data

@KAPABLE-K 

 

Reset my phone a week ago. I did clear cache, uninstalled and reinstalled the game before doing the reset. I've tried everything I could think of.

 

Game is called Mobile Legends.

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Re: Cannot play mobile game using data

Hey @vincesane after looking up the game I see a lot of people complaining about the same issue but unfortunately I can not see a good fix to this problem because you already did a factory reset and that should have taken care of a lot of potential causes.

 

You might want to consider contact the developer and see what they have to say.



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