Cannot find account number to sign in to fido.ca account (Is that irony?)

[grateful1]

Hi!

I went to log in to my fido.ca account recently and it said my password was incorrect (it was not) so I changed it.  After that when I try to log in (enter username and new password) I get asked for my postal code and account number.  I don't remember ever getting asked this and cannot find anything (paper or email) with a full account number on it (some numbers are missing on the emails). I'm sure my account number is listed on my account information page somewhere but since I need that number to access that account now for some reason I'm stuck. 

Calling 611 and trying to navigate their new voice only prompt menu is an exercise in frustration (not very accessible Fido; bring back the number pressing option please).

Where is this elusive account number located so I can get into my account again? Please help. Thanks

[Cawtau]

Hello Grateful1,

  I replied to your other post here.

  Your account number would be available through your My Account. However, as you note, you would need to be able to access your online account in order to obtain your account number that way. Your account number would also be available on your actual bills. Though, the full account number is not provided in the email or text bill notifications for security reasons. In addition, your account number should be on the documentation when you first obtained services.

  If you don't have access to any of those options, you would need to contact customer service in order to get your account number. I understand you have not been able to reach them through 611. As suggested in my other reply, you might consider trying their 1-888 number. It's possible that system still uses the keypad inputs.

Hope this helps 😀

Cheers