I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?
I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.
Thanks a lot!
Solved! Go to Solution.
a month ago
We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.
Me too please. We just recently moved and are also encountering the Error 502 message when trying to put in new address. Chat Line said making the address change is only available in self-help.