Cannot change billing address via my online account - Error 502

[qqfxxxuser]

I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?

I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.  

Thanks a lot!

[qqfxxxuser]

Hi everyone,

Closing the loop on this - it's now possible to update your address on Fido.ca. To further protect your accounts and prevent any unauthorized changes, a PIN verification will be required when changing your address online going forward.

Thank you for your patience and understanding.

[Maiy]

Same as here.

I would like to change the street number. It is wrong which is I gave.

Could you help me?

Thank you  

[FidoFaiza]

Hi @Maiy, 

Have you tried clearing your cache and cookies? Let me know if that makes a difference. 

[RKO211]

Good luck folks,  this has been a ongoing problem with Fido for the last 4 - 5 years.  Just try updating your credit card info for more frustration.  Happy Nw Year!.

[wazz]

this is only appropriate, accurate answer. why nobody is fixing this is a mystery and unbelievable. getting ready to leave fido. sick of paying for stuff that doesn't work.

[FidoJulien]

Hey @wazz

This issue shouldn't be happening anymore. Have you tried clearing your cache and deleting your cookies?

[jt93]

Hi there, I just joined Fido and see that the billing address displayed is different from the one I entered when signing up; the street name is incorrect. I keep getting the same error code as well.

[FidoSaira]

Hey @jt93, 

Welcome to the Community! I'll send you a private message shortly so we can look into this with you. 😊

[Steve41]

I have a same problem,too. Could you please help me?

[FidoPhilippe]

Hey @Steve41! Philippe here. Welcome to the community.

Do you still need help with that? If yes, let us know and we'll send you a PM.

[evaytse]

Hi, I would also like to change the name and address on my invoice. Can you assist? 

[FidoLony]

Hey @evaytse,

We can surely help you with this.

Sending you a PM shortly so we can continue. Talk to you soon! 😊

[FidoStephen · Accepted solution]

Hi everyone,

Closing the loop on this - it's now possible to update your address on Fido.ca. To further protect your accounts and prevent any unauthorized changes, a PIN verification will be required when changing your address online going forward.

Thank you for your patience and understanding.

[jmoores]

Please send me a PM as I am having the same issue in changing billing address. Thanks. Been trying the app and multiple browsers for weeks now.

[FidoSaira]

Hey there! I'll send you a private message to help. Talk soon.

[jb2536]

Hello! I am also getting Error 502, Could a moderator please send me a private message to change mine as well?

[FidoSaira]

Hey @jb2536,

Welcome to the Community!

I'll send you a PM shortly to help you. Talk soon.

[PatNova]

Hi, Error 502 here. Can I get my address changed too please?

[FidoJulien]

Hey @PatNova

A PM is coming your way! 

[cc96ai1]

502 while trying to update my address. Could you please PM me?

[FidoJulien]

Hey @cc96ai1

I'll send you a PM!