October 2020
I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?
I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.
Thanks a lot!
Solved! Go to Solution.
August
Same as here.
I would like to change the street number. It is wrong which is I gave.
Could you help me?
Thank you
August
January 2021
Good luck folks, this has been a ongoing problem with Fido for the last 4 - 5 years. Just try updating your credit card info for more frustration. Happy Nw Year!.
March 2021
this is only appropriate, accurate answer. why nobody is fixing this is a mystery and unbelievable. getting ready to leave fido. sick of paying for stuff that doesn't work.
March 2021
Hey @wazz
This issue shouldn't be happening anymore. Have you tried clearing your cache and deleting your cookies?
January 2021
Hi there, I just joined Fido and see that the billing address displayed is different from the one I entered when signing up; the street name is incorrect. I keep getting the same error code as well.
January 2021
Hey @jt93,
Welcome to the Community! I'll send you a private message shortly so we can look into this with you. 😊
December 2020
I have a same problem,too. Could you please help me?
December 2020
Hey @Steve41! Philippe here. Welcome to the community.
Do you still need help with that? If yes, let us know and we'll send you a PM.
December 2020
Hi, I would also like to change the name and address on my invoice. Can you assist?
December 2020
Hey @evaytse,
We can surely help you with this.
Sending you a PM shortly so we can continue. Talk to you soon! 😊
December 2020
December 2020
Please send me a PM as I am having the same issue in changing billing address. Thanks. Been trying the app and multiple browsers for weeks now.
December 2020
December 2020
Hello! I am also getting Error 502, Could a moderator please send me a private message to change mine as well?
December 2020
December 2020
Hi, Error 502 here. Can I get my address changed too please?
December 2020
December 2020
502 while trying to update my address. Could you please PM me?
December 2020