Cannot change billing address via my online account - Error 502

[qqfxxxuser]

I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?

I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.  

Thanks a lot!

[qqfxxxuser]

Hey @qqfxxxuser,

We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.

Feel free to reach out to us at @FidoSolutions or via these channels and we can get your address changed. If you prefer, we can get it done via private message right here on the Community.

Thanks  

[Sweetvirgo123]

Me too please. We just recently moved and are also encountering the Error 502 message when trying to put in new address. Chat Line said making the address change is only available in self-help.

[FidoAnthony]

Hey @Sweetvirgo123,

I've sent you a PM. Talk to you there! 😃

[joanastrida]

Please send me a PM as I am having the same issue in changing billing address. Thanks.

[FidoSaira]

Sure thing @joanastrida!

I'll send you a PM shortly. Talk soon.

[natchantengco]

I'm coming across the same issue changing my address

[FidoSaira]

Hey @natchantengco,

Welcome to the Community!

We can certainly help you with that. Please reach out to us through these channels for a quicker response and an agent will be happy to assist you.

We can also send you a private message on the Community if you prefer. Let us know! 😊

[Willy677]

Could you send me a PM? I am having the same issue. Thanks!

[FidoPhilippe]

Hey @mrcarter! Philippe here. I'll send you one shortly.

Talk to you soon!

[mrcarter]

have the same issue as well.. please PM as well. thanks!

[FidoJulien]

Hey @mrcarter

Sending a PM your way. Talk to you soon!

[Frexi]

Can someone kindly help me with the same issue??

[FidoSaira]

Hey @Frexi,

Welcome to the Community! We'll send you a PM shortly to help. 😊 

[rmpai]

Hello. I am also seeing the error 502. Could someone please help me?

[FidoPhilippe]

Hey @rmpai! Philippe here. I hope you're doing well.

Do you still need help with that? If yes, you can contact us here for support, or we can send you a PM from the community to assist you.

[rmpai]

Hello @FidoPhilippe. I don't need help anymore, thanks.

[Shoreboy]

Getting the same error code when trying to update my address online

[Lostmau5]

Can I get a DM for assistance as well, thank you.

[l1zmlrjjrx]

502 while trying to update my address. Could you please PM me?

[FidoJulien]

Hey @l1zmlrjjrx

Sending a PM your way

[Styder]

Trying to order a new phone but I still can't change my address. Keep getting error 502. Tried different browsers and devices but no luck.