Cannot change billing address via my online account - Error 502

Cannot change billing address via my online account - Error 502

Cannot change billing address via my online account - Error 502

SOLVED
I'm a Participant Level 2

Cannot change billing address via my online account - Error 502

I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?

 

Screen Shot 2020-10-18 at 17.47.05.png

 

I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.  

 

Thanks a lot!

Accepted Solution

Re: Cannot change billing address via my online account - Error 502

Solved by Moderator

Hey @qqfxxxuser,

 

We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.

 

Feel free to reach out to us at @FidoSolutions or via these channels and we can get your address changed. If you prefer, we can get it done via private message right here on the Community.

 

Thanks Smiley 

View solution in context
87 REPLIES 87
I'm a Participant Level 1

Me too please. We just recently moved and are also encountering the Error 502 message when trying to put in new address. Chat Line said making the address change is only available in self-help.

Hey @Sweetvirgo123,

 

I've sent you a PM. Talk to you there! 😃

 



I'm a Participant Level 1

Please send me a PM as I am having the same issue in changing billing address. Thanks.

Sure thing @joanastrida!

 

I'll send you a PM shortly. Talk soon.



I'm a Participant Level 1

I'm coming across the same issue changing my address

Hey @natchantengco,

 

Welcome to the Community!

 

We can certainly help you with that. Please reach out to us through these channels for a quicker response and an agent will be happy to assist you.

 

We can also send you a private message on the Community if you prefer. Let us know! 😊



I'm a Participant Level 1

Could you send me a PM? I am having the same issue. Thanks!

Hey @mrcarter! Philippe here. I'll send you one shortly. Smiley

 

Talk to you soon!



I'm a Participant Level 1

have the same issue as well.. please PM as well. thanks!

Hey @mrcarter

 

Sending a PM your way. Talk to you soon!



I'm a Participant Level 1

Can someone kindly help me with the same issue??

Hey @Frexi,

 

Welcome to the Community! We'll send you a PM shortly to help. 😊 



I'm a Participant Level 2

Hello. I am also seeing the error 502. Could someone please help me?

Hey @rmpai! Philippe here. I hope you're doing well. Smiley

 

Do you still need help with that? If yes, you can contact us here for support, or we can send you a PM from the community to assist you.



I'm a Participant Level 2

Hello @FidoPhilippe. I don't need help anymore, thanks.

I'm a Participant Level 1

Getting the same error code when trying to update my address online

I'm a Participant Level 1

Can I get a DM for assistance as well, thank you.

I'm a Participant Level 1

502 while trying to update my address. Could you please PM me?

Hey @l1zmlrjjrx

 

Sending a PM your way Smiley



I'm a Participant Level 2

Trying to order a new phone but I still can't change my address. Keep getting error 502. Tried different browsers and devices but no luck.