Cannot change billing address via my online account - Error 502

[qqfxxxuser]

I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?

I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.  

Thanks a lot!

[qqfxxxuser]

Hey @qqfxxxuser,

We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.

Feel free to reach out to us through these channels. Alternatively, we can send you a private message via the community.

Let us know how you'd like to proceed. We're here to help! 😃

[FidoSaira]

Hey @qqfxxxuser, 

Welcome to the Community!

Have you tried clearing cookies and cache of your browser? I would also suggest using a different browser to see if it allows you to make the change. 

Alternatively, you can reach out to us through our Social Media channels (Facebook or twitter) and we'd be happy to look into it with you. If you want, I can also send you a private message on the Community. Let us know.

[INd]

Fido fix your **bleep**! its clearly a script/redirect issue

[qqfxxxuser]

Hello,

Thanks for your reply. No I have tried several internet browsers and none of them works. If possible, I might go to a fido boutique and ask for help from a consultant. Can you confirm this works? 

Thanks 

[FidoAnthony · Accepted solution]

Hey @qqfxxxuser,

We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.

Feel free to reach out to us through these channels. Alternatively, we can send you a private message via the community.

Let us know how you'd like to proceed. We're here to help! 😃

[qqfxxxuser]

Hello Anthony,

Thanks for your help. Could you please send me via the private message in this community? Thanks very much.

Best

Qun

[FidoKenny]

Hello @qqfxxxuser

I'm sending you a PM now to get this looked into. 

Talk to you soon.

[FidoClaudia]

Hey @INd, 

I've moved your post to this thread, you'll be able to find an answer to your inquiry in the solution posted here.