I have tried to change my billing address via my online fido account since a couple of months ago and every time it reports error 502. I cannot figure out why, since the address is clearly in the database (when I input the key word, i.e., the street name and number, the fido system suggests the exact complete address and postal code), but why I keep having this error returned?
I will appreciate very much if someone could help. Otherwise if possible I can turn to a Fido boutique nearby to settle this problem as soon as possible.
Thanks a lot!
Solved! Go to Solution.
Closing the loop on this - it's now possible to update your address on Fido.ca. To further protect your accounts and prevent any unauthorized changes, a PIN verification will be required when changing your address online going forward.
Thank you for your patience and understanding.
this is only appropriate, accurate answer. why nobody is fixing this is a mystery and unbelievable. getting ready to leave fido. sick of paying for stuff that doesn't work.
Hi there, I just joined Fido and see that the billing address displayed is different from the one I entered when signing up; the street name is incorrect. I keep getting the same error code as well.
Me too please. We just recently moved and are also encountering the Error 502 message when trying to put in new address. Chat Line said making the address change is only available in self-help.