Cannot access My Account to make payment

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I'm a Participant Level 2 xmeganle
I'm a Participant Level 2

Cannot access My Account to make payment

I can’t access the internet account and it is linked to the email account I have for my mobile account. please help

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Moderator
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Re: Cannot access My Account to make payment

Hey @xmeganle

 

Welcome to the Community!

 

I have some questions for you :

 

1. Are both account under the same name?

2. If yes, are you the account holder?

3. Do you see any other options when clicking on Services on Fido.ca My Account?

 

Let us know Smiley



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Moderator
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Re: Cannot access My Account to make payment

Hey @xmeganle


Just following up with you. Were you able to figure this out?



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I'm a Participant Level 2 xmeganle
I'm a Participant Level 2

Re: Cannot access My Account to make payment

yes i figured it out thank you

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Moderator (inactive) FidoRanya
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Re: Cannot access My Account to make payment

Awesome @xmeganie 



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