Cannot access My Account to make payment

Reply
I'm a Participant Level 2 xmeganle
I'm a Participant Level 2

Cannot access My Account to make payment

I can’t access the internet account and it is linked to the email account I have for my mobile account. please help

Flag this to a Moderator
Message 1 of 5
598 Views
Moderator
Moderator

Re: Cannot access My Account to make payment

Hey @xmeganle

 

Welcome to the Community!

 

I have some questions for you :

 

1. Are both account under the same name?

2. If yes, are you the account holder?

3. Do you see any other options when clicking on Services on Fido.ca My Account?

 

Let us know Smiley



Flag this to a Moderator
Message 2 of 5
591 Views
Moderator
Moderator

Re: Cannot access My Account to make payment

Hey @xmeganle


Just following up with you. Were you able to figure this out?



Flag this to a Moderator
Message 3 of 5
564 Views
Highlighted
I'm a Participant Level 2 xmeganle
I'm a Participant Level 2

Re: Cannot access My Account to make payment

yes i figured it out thank you

Flag this to a Moderator
Message 4 of 5
484 Views
Moderator
Moderator

Re: Cannot access My Account to make payment

Awesome @xmeganie 



Flag this to a Moderator
Message 5 of 5
480 Views