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Cancelling account after moving out of Canada

eeshajamal
I'm a participant level 1
I'm a participant level 1

Hi there, I've a Fido account, and I've been trying to get in touch with them by phone for several days. I have moved out of Canada and need to cancel my account. I'm having a difficult time contacting them, and I'm unable to call you since I've moved out, which is why I've been trying to get in touch before I left the country. Please help me, as I cannot afford to pay another phone bill for lines I am no longer using, plus my new country's phone bill

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Eeshajamal,

 

Welcome to the community!

  

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. Unfortunately, as far as I am aware, cancellations can only be done by calling them:

 

                 You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...

                             ~taken from Terms of Service; section 2e

 

  If you would like to go over your options, you would need to contact customer service. Unfortunately, they appear to have removed their customer service via social media options. Though, even if those venues were still available, you would still have likely needed to call customer service to cancel services. I understand you are currently outside of Canada. They do provide a number to call From Abroad. Calling that number from overseas would not incur roaming charges when called from your Fido SIM (see here). Alternatively, customers should also be able to call that number collect from a landline.

 

Hope this helps ðŸ˜€

 

Cheers