Cancelling a Payment

[hmac12]

I'm having money issues and I contacted Fido and made a plan to pay my outstanding bill in 2 parts, but I accidentally paid it all on one go even though I have other things I need to pay for. Please tell me there is a way to cancel or undo a payment? I just need to put the amount that was discussed in my account.

[hmac12]

Hello @hmac12,

Welcome tot he community!

How did you make the payment by credit card or through your bank? If you made it through your bank you can call your bank and ask them to cancel that payment. If you did it through credit card the payment gets process right away and you will not be able to cancel it.