Cancellation

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I'm a Participant Level 2 Atiye
I'm a Participant Level 2

Cancellation

Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that? 

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Re: Cancellation

Hey @Atiye! Welcome to the community. Smiley

 

We're sad to see you go! You can do that by contacting us here. We can also send you a PM if you want to do it through the community.

 

Let us know.

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Re: Cancellation

Hey @Dido90!

 

This is normally one of the transactions that can only be completed through the help of customer service, however, as we have you with us, we'll send you a PM to get this taken care of right away. 

 

Talk to you soon. 



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I'm a Participant Level 1 Pargat007
I'm a Participant Level 1

Re: Cancellation

Hey i want to cancel my line as i am not using this from December. Please cancel my line. .

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Re: Cancellation

Hello @Pargat007,

 

Welcome to the community!

 

You will need to contact customer service in order to have the line cancelled.

 

You can reach out to customer service through any of the available methods listed here.



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I'm a Participant Level 1 Antonio123
I'm a Participant Level 1

Re: Cancellation

Hello, I have also moved and have been trying to cancel my contract. Could you please help me? Thank you 

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Re: Cancellation

Hey @Antonio123!

 

Have you reached out to customer service about this? You can find all the ways to get in touch with customer service in the solution above! 

 

If you prefer, we can alternately send you a PM here. 

 

Let us know. 



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I'm a Participant Level 1 Bingo_28
I'm a Participant Level 1

Re: Cancellation

Hi,

      Why I still receiving a bill from Fido and it's been 4 month I cancelled that account and Fido kept sending a bill. Can you help me to fixed this.thank you

 

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Re: Cancellation

Hey @Bingo_28! Welcome to the community. Smiley

 

If you've cancelled your account, then you should normally receive one final invoice afterwards unless there's a balance remaining on the it.

 

If it's a positive balance, you'll need to make a payment for that amount and your next invoice will be the final one.

 

If it's a negative balance, you'll need to contact us here to refund the amount to you.

 

Can you confirm what your balance is please?



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