Cancel The Account

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I'm a Participant Level 2
I'm a Participant Level 2

Cancel The Account

Hi, this is Jack and I am wondering about the way to shut the account down as I already left Canada. Thank you

 

Accepted Solution

Re: Cancel the account

Hi there @jjkk9

 

Thanks for reaching out!

 

Whenever you wish to cancel your Fido account, you must get in touch with our Customer Service Smiley

 

You can do so by dialing *611 from your Fido phone while in Canada, or +1-514-925-4590 if you're outside of Canada. Our Call Cenre agents are available Monday to Friday: 8am to 9pm, and Saturday and Sunday, from 9am to 5pm (ET). You can also reach us from a landline, if you have technical difficulties with your Fido. We also accept collect calls. 

 

You can also LiveChat with a representative through Fido.ca, and view the other "Contact Methods" by clicking here We're also availble to reach through Messenger, on our Facebook Page, or by Direct Message on Twitter. If you'd rather do this with me online here, let me know and we'll contact you by PM Smiley

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Re: Please terminate my accounts

Hello @isjimmyd,

 

Welcome to the community!

 

In order to discuss cancelling your account, you can contact us using these methods, or if you wish, we can send you a PM here.

 

 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Cancel The Account

Hi My name is Andrei.I want to cancel my plan.But my phone is broken.Can I cancel through your web site using my laptop.If it possible ;how? Thanks

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Re: Cancel The Account

Hello Andrei,

 

Cancellation can not be done online through self-serv it can only be done by a Fido representative, you can contact them through any of the available methods listed here.

 

 



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