Can't upgrade phone and plan

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I'm a Participant Level 2 dli
I'm a Participant Level 2

Can't upgrade phone and plan

I'm trying to upgrade online to an iPhone 7, and everytime I try I can only make it to the first page page before getting this error:

 

We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)
 
I've tried different browsers and even tried doing it from mobile, nothing works.
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Can't upgrade phone and plan

Hi @dli,

 

Welcome to the Fido Community. 

 

Since this is specific to your account, we'll send you a PM to see what's going on. 

 

For any account related inquires, don't hesitate to reach out directly through any other channels for assistance. 



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I'm a Participant Level 2 dli
I'm a Participant Level 2

Re: Can't upgrade phone and plan

when can I expect a pm?

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Former Moderator FidoValeska
Former Moderator

Re: Can't upgrade phone and plan

Hey @dli

 

We sent you a PM! 

 

You can simply click on your profile and will see it there Smiley 



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I'm a Participant Level 1 Jughead523
I'm a Participant Level 1

Re: Can't upgrade phone and plan

I was trying to get a new phone as well.
i was at a Fido store in Metrotown on Saturday, Dec 1, 2018.

i was told that if i get the medium plan for $55/month which includes 5gb and get a 2 yr term, i can get the Pixel 3 (64gb) for $249.
i went online on Monday night, Dec 3, 2018 to order the phone so to avoid the $35 transaction fee, but the system kept giving me the same error message. Then i went to chat with customer support today, Dec 4, 2018, but now i'm being told that the phone is now $649 for the same medium plan Sad

They told me they can't do anything about the price change.

This is very frustrating!! i really want the phone now and i was willing to buy it asap but the online ordering system kept me from ordering it and now Fido is telling me the price has changed.

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I'm Qualified Level 3
I'm Qualified Level 3

Re: Can't upgrade phone and plan

Hello @Jughead523, I can confirm that if I log into My Account via Fido.ca, the Pixel 3 64GB is currently $649 on a Medium plan. It may have been a Black Friday/Cyber Monday promotional price at $249. I understand your frustration; I recommend calling phone channel and explaining your circumstance. I recently contacted Fido regarding a similar pricing issue and Fido was very reasonable. Alternatively, you can wait until Boxing Day, perhaps Fido will discount the Pixel 3 and if online still doesn't work, call phone channel that same day and try to resolve via phone. I hope this helps, good luck friend Smiley

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I'm Qualified Level 3
I'm Qualified Level 3

Re: Can't upgrade phone and plan

@Jughead523, Fido is currently offering the Google Pixel 3 64GB for $249 under a 2-year Medium plan for Boxing Week! Grab it while you can!! Very_Happy

 

Google Pixel 3 - 249 Medium Plan.png

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