Can't send or receive MMS

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I'm a Participant Level 2
I'm a Participant Level 2

Can't send or receive MMS

I cannot send or receive MMS on my pixel XL. HELP!

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Senior MVP Senior MVP
Senior MVP

Re: Can't send or receive MMS

Hello Milkosaurus,

 

  Welcome to the community!

 

  Have you verified the data setting on your phone is enabled? While you do not necessarily need a data plan, the data setting on the phone needs to be enabled. If you do have a data plan, the data within a MMS does not count against any data allotments.

 

  Have you verified your phone is using the proper APN settings? You can verify those settings here. Since the device is LTE-compatible, it should be using ltemobile.apn.

 

Hope this helps Smiley

 

Cheers


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Moderator
Moderator

Re: Can't send or receive MMS

Hey @Milkosaurus!

 

Has the issue with your MMS been resolved?

 

Let us know.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't send or receive MMS

I'm currently using the ltemobile.apn

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't send or receive MMS

No it has not

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Message 5 of 7
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Senior MVP Senior MVP
Senior MVP

Re: Can't send or receive MMS

Hello again,

 

  Thank you for the additional information! I understand your phone is using ltemobile.apn. However, have you verified the MMS settings are included in that APN?

 

 

  For some reason, some phones' ltemobile.apn do not include those settings. It appears to affect phones using the new Oreo version (see here).

 

Hope this helps Smiley

 

Cheers

 


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Former Moderator
Former Moderator

Re: Can't send or receive MMS

Hey @Milkosaurus!

 

Did Cawtau's suggestion help?

 

The Community would love to know!



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