Can anyone give me Fido's CEO's email address?

Can anyone give me Fido's CEO's email address?

Can anyone give me Fido's CEO's email address?

SOLVED
alirukh
I'm a Visitor

Can anyone give me Fido's CEO's email address?

I want to talk to Fido's CEO and tell him about some of the worst experiences I have with Fido's customer service.

I have been Fido's customer for last 13 years but I believe the level of customer service is getting worst day by day.

I would appreciate if someone can give me CEO's email address.

Thank you

Accepted Solution

Re: Can anyone give me Fido's CEO's email address?

Solved by MVP MVP

Hello @alirukh,

 

While I can understand your frustration in the level of service you are getting, requesting the CEO's email address in not good nor will anyone give it to you. 

 

Fido have many different ways for you to voice your concerns, you can speak to a manager, have someone from the Office of the President reach out to you. I would suggest you start here.

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4 REPLIES 4
BenFunk
I'm a Participant Level 2

Need to change a plan, remove device protection. requested this two months ago still getting billed for it.
 
"Ask Jack" isn't working,
 
Fido call back just hangs up instead of letting me answer.
 
What the **bleep** do I have to do to contact Fido?
 
Please know I'm billing 65.00$ an hour to Fido while helping you resolve your customer service issues.

Looking for CEO contact info now.
 
BenFunk
I'm a Participant Level 2

Your total charge is 97.50 for one and a half hours service time.
How would you like to pay?

Hey @BenFunk, you can find the answer to your question regarding the CEO's email at the top of the thread from Kapable-K. This is not something we can provide as there is an escalation process we must follow. 

 

We would love to help you out with your requests so we will be sending you a PM. 

 

Talk to you soon!

KAPABLE-K
MVP

Hello @alirukh,

 

While I can understand your frustration in the level of service you are getting, requesting the CEO's email address in not good nor will anyone give it to you. 

 

Fido have many different ways for you to voice your concerns, you can speak to a manager, have someone from the Office of the President reach out to you. I would suggest you start here.