Caller 844 277 6920

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I'm a Participant Level 2 trynittee
I'm a Participant Level 2

Caller 844 277 6920

I have been getting calls from 844 277 6920 on and off for weeks.  When I pick up, the call ends.

 

Frustrated, I came online to research and it turns out this is a FIDO number.  I can read from previous posts that FIDO is confused.  Confusion doesn't instill customer confidence; it suggests you don't understand your own environment.

 

Whatever automated system you are using, please stop it.  It's clearly not behaving as expected.  I work in IT, and am familiar with systems going awry.  What is more annoying is when management/systems staff are aware there is an issue, the issue has been ongoing for almost a year, and still, end users are being annoyed and pestered.  That is Poor Problem Management.

 

I have resorted to blocking this phone number from my phone.  

 

So... where does that leave confidence in Fido with its customers?  And, where does that leave Fido in the future if it really does need to call me from that number?  =Communication is broken down.  However, the issue is with FIDO.  FIDO is letting an ineffective system run, damaging its communication with customers, and doing Nothing to fix it.

 

I have been a customer since 2005.  And in case it's not clear, I am extremely annoyed.   Usually, FIDO is amazing.  Your customer service is unparalleled.  I have sold many of my friends and family on FIDO just because one call does resolve the issue.  However, I have a low tolerance for issues that have been ongoing for a year.  And the only reply to this post that is acceptable is a specific plan/date on how and when FIDO is addressing it.  Don't post the annoying answers I've seen on other posts:  Hmm.  That's strange.  Or Have you stayed on the line?  

 

Track FIDO's outgoing call logs for that number, note the number of failed calls and deal with this.

 

Thank you,

 

C.  Allan  

Accepted Solution

Re: Caller 844 277 6920

Hi @trynittee!

 

I'm sorry to hear your recent experience with Fido was not a positive one. The number in question is from our telemarketing team and shouldn't disconnect once you pick up. I can definitely understand how upsetting that can be. 

 

That said, I will be sure to pass your feedback along to the right people. Fido aims at providing top-notch service to all its customers and we appreciate any opportunity that allows us to improve ourselves. 

 

Moving forward, do you want me to add your number to our Do-Not-Call list? The list is updated every 30 days and is good for 5 years. I do understand that you have blocked the number from your end already. 

 

I thank you for bringing it to our attention!

 

 

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Moderator
Moderator

Re: Caller 844 277 6920

Hey @BrianDowding,

 

I'll send you a PM for that!

 

Talk soon.

 

 

 



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I'm a Participant Level 1 jmyoon
I'm a Participant Level 1

Re: Caller 844 277 6920

@FidoClaudia 

 

can you please also remove my number off the call list?

 

same reason as others,

 

it's really FRUSTRATING

 

Thanks


Josh

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Message 47 of 52
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Re: Caller 844 277 6920

Hey @jmyoon!

 

Welcome to the Community!

 

Let's get right on that. 

 

We'll send you a PM shortly. 



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I'm a Participant Level 1 dtkachuk
I'm a Participant Level 1

Re: Caller 844 277 6920

Please remove my number as well.

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Message 49 of 52
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Re: Caller 844 277 6920

Hey there @dtkachuk

 

We can look into it with you as well. Sending a PM your way, talk to you soon!



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I'm a Participant Level 1 SARAMEL
I'm a Participant Level 1

Re: Caller 844 277 6920

Kind of glad to know that I'm not the only one getting those weird calls, even during the weekends or sometimes late in the night !

 

I've been called once or twice a day since July, and I still don't understand why.

 

It is so annoying, I've blocked the number hoping to have some peace now.

 

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I'm a Participant Level 2 NixxMarie
I'm a Participant Level 2

Re: Caller 844 277 6920

Also been receiving these calls. EVERY DAY DARN NEAR! No one ever answers and no one leaves a voicemail. It just disconnects. It is incredibly annoying and I see that it appears to be a common issue with Fido. Please resolve. This is a great way to pester your customers and make them switch companies.....

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