Buy out fee - Lost device

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I'm a Participant Level 2 Celeen-17
I'm a Participant Level 2

Buy out fee - Lost device

I sort of lost my phone and unfortunately, i have not purchase an additional warranty. IG I am going to upgrade or downgrade, do I still need to pay for the balance that I owe for the phone that is lost? 

 

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Re: Buy out fee - Lost device

Sorry to hear about your phone @Celeen-17 Sad

 

You can definitely get a new one, if you get it at full price then you don't need to pay off the balance of your old phone. If you decide to get a new phone on a new 2 year agreement, then the balance remaining on the old device would have to be paid.

 

I hope this clears it up! Let us know if you want us to review your options for a new phone and we can send you a PM Smiley

 

 

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Re: Buy out fee - Lost device

Sorry to hear about your phone @Celeen-17 Sad

 

You can definitely get a new one, if you get it at full price then you don't need to pay off the balance of your old phone. If you decide to get a new phone on a new 2 year agreement, then the balance remaining on the old device would have to be paid.

 

I hope this clears it up! Let us know if you want us to review your options for a new phone and we can send you a PM Smiley

 

 



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I'm a Participant Level 2 Celeen-17
I'm a Participant Level 2

Re: Buy out fee - Lost device

Thanks Nick for the quick feedback. 

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