Bonus 30GB/month not appearing in offers.

[Syn0101]

Hi Support,

I recieved a text from Fido for 30GB bonus at 1441 but it does not appear when I log in and check offers.

Any help finding the free data bonus?

thanks,

SM

[Syn0101 · Accepted solution]

OK got it fixed by phone rep. 

[FidoCorey]

Good morning @Syn0101,

This offer is exclusively offered to specific phone numbers. Have you checked all the lines on your account to see if it's available on any of them?

Regards,

FidoCorey

[Syn0101]

Hi Corey,

I only have one phone number and one line with Fido.

I booked an appointment with a rep at 4p m today.

Hope they can help.

thanks,

Stephen.