December 2019
Hi team
My number is (437) XXX XXXX
As I had to travel back to my home country for holidays, I called up the Fido call center and requested to keep my number in custody for a couple of months.
I was told that my number has been kept in the custody and around CAD 15 were recovered from me as an advance bill payment for this service and also was I assured that no more charges will be billed from me for next 2 months.
I was unpleasantly surprised to see Bill of around CAD 139 on account of roaming charges despite absolutely no usage of the service.
I am extremely unhappy and unwilling to pay such unethical charges hence kindly look into the matter and waive it off on priority.
Kindly send me a confirmation mail on XXX@gmail.com.
Regards
Sanjay