Billing Dates vs actually receiving them

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I'm a Participant Level 3
I'm a Participant Level 3

Billing Dates vs actually receiving them

Hi there,

 

I have found you are dating my bills on the 21st of each month but then they are not available for at least 4 up to 7 days at a time.  Why does it take so long to post them and is it quicker to have them mailed out?  I think the bills should be dated the day they are actually available. Perhaps if the bill is late and the payment is equally late that would be okay too?  Just saying... does not seem fair.

 

 

 

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Re: Billing Dates vs actually receiving them

Hey Vancouver-!

 

Welcome to the Community!

 

Don't worry, the delay is normal. Processing time is required between the end of your billing cycle and bill availability online for validation purposes.

 

You will be able to see your bill online within a maximum of 8 days after your billing close date.

 

You will receive an email notification each month when your bill is ready. 

 

Your payment due date will always be 27 days after the end date of your previous billing cycle unless there are adidtional delays, in which case, the due date would be adjusted accordingly.

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Former Moderator
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Re: Billing Dates vs actually receiving them

Hey @LeslyG!

 

Welcome to the Community!

 

I moved your post to this thread since it's related to the same subject.

 

When did your billing cycle end? As you can see from the solution above it can take up to 8 days after your billing cycle ends for your bill to be released. 



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