Bad customer service

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I'm a Participant Level 1

Bad customer service

Hi. I am a new customer with FIDO and I've never experienced such a bad customer service in my life. I was calling in to add the additional $5 plan on to my number for cheaper international calls but the guy who was on the phone,firstly wouldn't understand what I wanted, cuts me off, and is absolutely rude. I have to admit that I did swear on the call after this and I apologise for doing so,but you really have to train people to listen to customers calling in rather than blabbering on. I didnt want to do this, but it has to come to your notice, it's easier to get a new customer than keeping an existing one. Just saying.

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Re: Bad customer service

Hey vinaytammala! Welcome to the community. Smiley

 

That's really not the level of service we expect to provide you with. I can certainly understand your frustration there.

 

I'll send you as PM so we can take a look at this with you.

 

Talk to you soon!



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