After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector

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I'm a Contributor Level 2 cody_w
I'm a Contributor Level 2

After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector

If I’m in a weak coverage are I can no longer manually pick “Fido EXT” from the Carrier menu. That whole menu is gone after iOS 12 on an iPhone X. 

 

Note about 3 weeks ago (pervious iOS 11) I did run into that bug where the phone will no longer connect to the network and you have to restore the phone completely from backup. 

 

Hope its it’s not the same issue. At least this time I still have connectivity. 

 

Thoughts? Was this a carrier update from Fido or iOS 12 issue?

Accepted Solution

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey everyone!

 

We have good news to share: the new iOS update (12.1.1) restored the carrier selection option.  You just need to update your phone from iTunes or in your settings and you'll be able to manually select a network again! Smiley

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MVP
MVP

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hello again,

 

  No, I do not work for Fido.

 

  Yes, it is my speculation. However, it makes sense. You are not supposed to be able to use extended coverage when you have Fido/Rogers coverage. That was confirmed and that is the way Android deals with trying to access Fido-EXT while in Fido/Rogers coverage. However, it is apparent that is not how things were working with iOS. Didn't you state that 'Apple says this is a fix'? Their fix -- removing manual network selection altogether -- did not address those who have legitimate reason to manually switch networks, so they have to find another way to address the issue.

 

Cheers



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MVP
MVP

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hello again,

 


@cody_w wrote:...

1) if they were being pressured by the other providers, then they wouldn’t be “fixing” this to add it back (albeit incredibly slowly)....


  I don't think they're reinstating it back to the way it was. That's why it's taking so long. However, they need to reinstate a means for some users to manually select the Fido network so they can prevent roaming.

 


@cody_w wrote:...

2) business contract between telcos are just that, firm enforceable contracts. Telus isn’t calling fido to say “hey” your customers are roaming too much! No. Every month a job runs and generates an invoice. They send a bill to Rogers/Fido for the roaming used on their network. They don’t care. It’s all business. There’s also reverse roaming in place for Telus as well...


  Yes, the roaming agreements are enforcable contracts. Your choosing to manually switch to Fido-EXT when your phone has '3G' breaches those contracts. I think the provider being roamed upon does care. Why do you think there's the 50% usage must be on your home network as a part of the contract? They make less money getting paid for your roaming usage than they would if you paid them for your services.

 

  Yes, the roaming agreements are bilateral. However, Telus customers are not likely to try to inappropriately access the Rogers networks since Telus have been found to have the faster LTE speeds (see here). I think the reason it has only now become an issue (rather than years ago) is that it's likely more people are abusing access to the Telus networks to gain those faster speeds.

 

**edit**


@cody_w wrote:

Apple moved the menu option in iOS 12 and Fido missed the change in the documentation. Plain and simple. Whereas all the other carriers noticed the change in the API and updated accordingly before releasing their iOS 12 carrier updates. 


  Presumably it's the same menu option for manually selecting a network while roaming outside of Canada. Interesting that the manual network selection is available when roaming internationally. There was a conscious decision to remove it from domestic roaming, but keeping it with international roaming.**

 

 

 Cheers

 

 



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I'm a Contributor Level 2 Kraven
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Manually selecting the network prevents accidental roaming charges by locking you to your carrier. Yes some might need to move to alternative native carrier options. But locking to ones native Carrier prevents unintended roaming to alternative networks and you don’t always notice that happens till it’s to late.  Manually being able to select your home network is not a feature it’s a must. Fido dropped the ball and they don’t care. As to Fido anybody there are way to many here to accurately provide any solid support. They literally just pass the buck and have no clue as to what is going on. It is shameful that they do this. Honestly it’s down right painful to watch them repeat the party line. It’s like watching Trump talk and thinking that’s making Fido Great Again. 

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Solution

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey everyone!

 

We have good news to share: the new iOS update (12.1.1) restored the carrier selection option.  You just need to update your phone from iTunes or in your settings and you'll be able to manually select a network again! Smiley



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I'm Qualified Level 3
I'm Qualified Level 3

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

I can confirm after updating to iOS 12.1.1, Network Selection is now available under Settings > Cellular!

 

iOS 12.1.1 Network Selection.png

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I'm a Contributor Level 2 Kraven
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

It does appear to be there. I would offer thanks on the quick fix, but we know thats not true, it was slower than molasses

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I'm a Contributor Level 2 cody_w
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Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

I would like to say thank you for resolving this major pain in the $% problem. It took much longer than one would expect, ideally it should never have happened in the first place.

 

Just last weekend I was cursing it when stuck in 3G by the Can/USA border and nothing would load. Now I can "temporarily" switch it to Fido-EXT and get full LTE speeds in these areas.

 

Nothing worse than being stuck in a border lineup trying to pull up your receipts on your phone only for the phone to kick over to Fido 3G and not want to load anything!

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Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

We totally get where you're coming from @cody_w. Had it been possible for us to fix this sooner, we'd have liked nothing better as well.

 

We're super glad that the issue has been fixed and you can now access the extended coverage when needed.

 

 



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I'm a Participant Level 2 2Characters
I'm a Participant Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

iOS 12.1.4

Apple iPhone 8

 

"Searching" for cellular signal , subsequently followed by "No Service". Under 'Settings' > 'Cellular', screen is blank; shows no options. Prior to this, I believe Carrier showed Fido as 25.0.

 

Performed full reset on phone, even Network Settings Reset. No joy.

 

Is this a fido or Apple issue?

 

 

 

 

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Former Moderator FidoJo
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Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey @2Characters

 

Have you tried using the SIM card in a different phone to test it out? 

 

Where are you currently located? 

 

You can also bring your phone to an Apple store for a physical troubleshooting. 



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I'm a Participant Level 2 2Characters
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Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hi, FidoJo.

 

Have you tried using the SIM card in a different phone to test it out? 

Yes, even from another network; iPhone does not list/show ICCID.

Where are you currently located? 

Greater Toronto Area

You can also bring your phone to an Apple store for a physical troubleshooting. 

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Former Moderator FidoValeska
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Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Thank you for clarifying @2Characters

 

I did some research on my end and it seems that the best solution in your case, would be to go to an Apple store. 

 

If you cannot see the ICCID, it is most likely a software glitch. 



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