Address Change Error 502

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I'm a Participant Level 2
I'm a Participant Level 2

Address Change Error 502

Hi, I am trying to change my address but it keeps saying Error 502. I tried different browser and cleaning cache. So, tell me something new to do or solve the issue for me. 

 

Thank You. 

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Re: Address Change Error 502

Hey @Sanaul_H,

 

Can you tell us which browsers you've used and if you're using a laptop or a smartphone?

 

Also, are you logged in with your email address as the account holder?

 

Let us know. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Address Change Error 502

I am using Chrome. It's from my Laptop. 

 

Yes, I am logged in using the account holder email.

 

 

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Re: Address Change Error 502

Hey @Sanaul_H,

 

Just to confirm a few more details with you as well:

 

  1. Do you currently have your payments set up as Pre-authorized?
  2. Is there a pending order or change on your account?
  3. Are you getting the error message when trying to locate your address, or when submitting the change?

Let us know!



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I'm a Participant Level 2
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Re: Address Change Error 502 need a little help with that

cant change my address

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I'm a Participant Level 2
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Re: Address Change Error 502

i still cant change my address error 502 keeps popping up anytime i try changing it.

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Re: Address Change Error 502

Hello @jeffrydun,

 

Welcome to the community!

 

If you need help with your account you can always contact us by these methods and we'll be happy to assist you.

 

Hope this helps!

 

-FidoAnthonyZ



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I'm a Participant Level 1
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Re: Address Change Error 502

Can change my address due to Error 502.  What is the issue?

 

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Re: Address Change Error 502

Hey @MBT

 

Welcome to the Community. Very_Happy

 

We'll be happy to help you change your billing address, if you're unable to proceed online.

 

Reach out to us through any of the customer service channels listed here to get started.

 

Alternatively, we can also send you a PM through the Community, if that works best for you. Smiley 



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