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5 free hours of day at not working

Alyssia
I'm a Participant Level 2
I'm a Participant Level 2

My 5 Free Hours Data Bytes is not working. I keep getting the error message that I'm not connected to the internet. It's activated and my data is on because I had to use it to access the internet to show that I activated the bytes. Whereas the other picture, my data is off and it shows the error message when it's actuvated. Is this a known issue right now? I'm not understanding why it's not working..

 

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2 REPLIES 2

Hi there @Alyssia , sorry to hear that you're not able to activate your 5 free hours. Other than the usual troubleshooting methods like, restart your device, remove and install the fido app to ensure you have the most current version,  I would suggest reaching out to Fido by calling *611 and select technical support. Here  are all the ways to contact Fido support. Enjoy the rest of your weekend, cheers 



Alyssia
I'm a Participant Level 2
I'm a Participant Level 2

Thank you Lucy. Does my data have to be on for it to work? That was never explained in the video, but then I was told yes and it doesn't use any of my data for the hour