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Resolved! Order stuck - Account pending, no Internet

It's the famous 'Order is stuck' case. Moving date was October 18. Today is November 4th. No followup no resolution from Fido. No one can help. Month of October was prepaid by me. Refund cannot be done as account is not active as per CSR's. Installat...

ivanpark777 by I'm a participant level 2
  • 1869 Views
  • 5 replies
  • 0 likes

Fido modem WPA2 security

Hello, I am getting a message on my phone saying wifi security is weak bc it's WPA2 (now outdated?) and I should increase modem to WPA3. How do I do that? CLC

CLCross71 by I'm a participant level 1
  • 3048 Views
  • 3 replies
  • 0 likes

Resolved! New modem not working

Hey I recently got fido modem to replace bell modem which is connected with dsl. Fido modem doesn't have dsl. I have coax outlet they dont work. i think coax is good . is it because my service is not active or something  please help

Inder4 by I'm a participant level 1
  • 720 Views
  • 1 replies
  • 0 likes

No $100 MasterCard gift card as promised by Fido

I signed up Fido home internet on Dec. 30, 2020. I have not received the $100 mastercard gift card as promised by the sales rep. Despite numerous call to customer service and online chat with Fido representative. They just told me to wait 2 weeks and...

billchu by I'm a participant level 1
  • 580 Views
  • 1 replies
  • 0 likes

I sent it to the modem!!

I was cancelled fido internet end of March 2021. I got an email about the return to the modem label on 6, April 2021.So I sent it on 8, April 2021 (Canada post.)But still not received yet 29, April 2021 fido company said.Is that my problem? 

Kyuho by I'm a participant level 1
  • 560 Views
  • 1 replies
  • 0 likes