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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 99894 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32438 Views
  • 16 replies
  • 3 likes

Resolved! Modem not received case

Hi guys, I need your help. I have ordered a modem for home internet but I have never received it.  As pr customer service they are saying the modem was delivered but I have never received my modem I am living in a big building and I have checked with...

riyap3001 by I'm a Participant Level 2
  • 787 Views
  • 4 replies
  • 0 likes

Resolved! Return Modem

Hi, I have recently cancelled my fido home internet but I was not told how to return the modem and I cannot find the right option when I call customer service. Can you please help. Thank you,Fatemeh

FatemehD by I'm a Participant Level 1
  • 675 Views
  • 1 replies
  • 0 likes

additional wi-fi router?

hello, I recently joined Fido internet service. I bought a wi-fi router during the Xmas holidays. It is ASUS (RT-AC5300) Tri-band wireless 4-port gigabit gaming router.  According to the tech who came to set up the Fido modem, he said that router is ...

terencetcm by I'm a Participant Level 2
  • 780 Views
  • 4 replies
  • 0 likes

Resolved! Home Internet: Upgrading from 75 mbp to 150 mbps

Hi, My home internet will soon be switching from 75 mbps to 150 mbps.For this upgrade, will there be any change to my modem? Is there any action required of me on the day of the switching? Will I still have both 2.4 ghz and 5 ghz internets?Thanks. Zo...

Zoey721 by I'm a Participant Level 2
  • 619 Views
  • 2 replies
  • 0 likes