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Resolved! Dead Zone

I live in a condo (North of Scarborough).  My modem is in my Sunroom.  I only got internet service around my Sunroom area.  When I am going to a room further away from the modem, I cannot get any internet service.  I got an extender, it only works fo...

minipearl by I'm a participant level 1
  • 1020 Views
  • 2 replies
  • 0 likes

Resolved! No internet service

No Internet service since morning.  Called the customer service, was asked to rest today when I told them I am working from home for a hospital and the downtime is affecting me.  They (the technical team) do not know what is the problem and would tak...

mrraffu by I'm a contributor level 1
  • 1331 Views
  • 2 replies
  • 0 likes

Problem with Auto-Payment Registration

I have tried for at least four times for the last four months to set up auto-payment on a new home internet account, but it's not working. I had auto-payment with the previous account, but that account had to be closed due to technical problems. Can ...

mrbizz by I'm a participant level 2
  • 1426 Views
  • 4 replies
  • 0 likes

Resolved! 5 GHz WiFi stops working frequently

I am using the Fido internet service with its Hitron modem.  The 2.4GHz connection is working perfectly everyday ... but the 5GHz WiFi is disappearing almost everyday.     1. Distance is not an issue here as I tested it with multiple devices (phone, ...

banli123 by I'm a participant level 1
  • 17011 Views
  • 11 replies
  • 1 likes

Frequent Internet Outage

Hello, I am experiencing frequent (like once in an hour) complete internet outage. It also takes around 10 - 30 min to restore the internet. I have tried:- rebootin modem/router - factory reset router- completely changing the router to other deviceso...

asy0530 by I'm a participant level 2
  • 1047 Views
  • 3 replies
  • 0 likes