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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 106833 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 34212 Views
  • 16 replies
  • 3 likes

FIDO PREPAID $150 MASTERCARD

I had activated new Fido internet connection on 12/22/2020.I was offered promotional offer of 50% discount for first 12 bill cycles and a $150 pre-paid MC email voucher.I was supposed to receive the email for $150 pre-paid MC email voucher within 2 w...

skrmastdilse by I'm a Participant Level 2
  • 1213 Views
  • 7 replies
  • 0 likes

Modem swapping issue that is taking 4+ days to resolve

On Sunday, I went to a Fido store to swap a modem. During the swapping, the system glitched and did not fully perform the swap to recognize the new modem against my account.i have been on the phone with about 20 different people and, and I feel none ...

Vjollca by I'm a Participant Level 1
  • 372 Views
  • 1 replies
  • 0 likes

Modem upgrade

Is it possible to upgrade from the CGN3AMF ? Over the past 3 or more years I have spent many times on the phone with tech support trying to resolve issues with dropped internet. I have tried everything they have thrown at me, had techs out to try and...

Gerry24 by I'm a Contributor Level 2
  • 3056 Views
  • 8 replies
  • 0 likes

Where is my $150 mastercard?

Hello I signed up in Dec under the $150 GC promo and did receive an email in early Jan for registration. Finished the registration but never received any further email asking me whether I want physical card or virtual. It has been 2 months, I just pa...

Jaguaar by I'm a Participant Level 2
  • 666 Views
  • 3 replies
  • 0 likes