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Fido modem WPA2 security

Hello, I am getting a message on my phone saying wifi security is weak bc it's WPA2 (now outdated?) and I should increase modem to WPA3. How do I do that? CLC

CLCross71 by • I'm a participant level 1
  • 2882 Views
  • 3 replies
  • 0 likes

Resolved! New modem not working

Hey I recently got fido modem to replace bell modem which is connected with dsl. Fido modem doesn't have dsl. I have coax outlet they dont work. i think coax is good . is it because my service is not active or something  please help

Inder4 by • I'm a participant level 1
  • 619 Views
  • 1 replies
  • 0 likes

No $100 MasterCard gift card as promised by Fido

I signed up Fido home internet on Dec. 30, 2020. I have not received the $100 mastercard gift card as promised by the sales rep. Despite numerous call to customer service and online chat with Fido representative. They just told me to wait 2 weeks and...

billchu by • I'm a participant level 1
  • 479 Views
  • 1 replies
  • 0 likes

I sent it to the modem!!

I was cancelled fido internet end of March 2021. I got an email about the return to the modem label on 6, April 2021.So I sent it on 8, April 2021 (Canada post.)But still not received yet 29, April 2021 fido company said.Is that my problem? 

Kyuho by • I'm a participant level 1
  • 479 Views
  • 1 replies
  • 0 likes

Being charged for a returned modem

I'm being charged $249.95 + tax on a modem I already returned. When I asked customer service to reverse it, they said they'd need to investigate it. I spent 2 hours on live chat trying to understand what this investigation is about, what the outcomes...

shiangli by • I'm a participant level 1
  • 487 Views
  • 1 replies
  • 0 likes
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