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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by • Community Manager (Retired)
  • 108445 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by • Community Manager (Retired)
  • 34510 Views
  • 16 replies
  • 3 likes

No internet for more than 8 hours

I don't have internet for more than 8 hours.  Internet is an issue for last 2 weeks. Can't work from home. Kids Can't do assignments. Need for change provider

Siq1 by • I'm a Participant Level 3
  • 244 Views
  • 5 replies
  • 0 likes

Wrong Billing cycle

I had a chat with a specialist from Fido and they said that I could order a modem first and they will charge me on the day I activated it.I activated my home internet on Jan 31. But then they charged me from Jan 16 to Feb 15. This is not right. What ...

anhthaile by • I'm a Participant Level 1
  • 125 Views
  • 1 replies
  • 0 likes

Resolved! Can no longer log into Hitron mode (CODA-4582)

When I set up my modem recently, I turned off bandsteering so I could control which devices connect to 2.4G vs 5G. Today I noticed the 5G network is missing. I tried logging into my Hitron modem but I can't get in username 'cusadmin' and my wifi pass...

alpark by • I'm a Participant Level 1
  • 274 Views
  • 1 replies
  • 0 likes

Markham L6C 0V5 Connection Drop

My home internet has been like this for the three years we lived here - cutting off randomly at any hour of the day, mostly right after 00 and 30 minute mark. We spoke on the phone with technical support many times but their technicians were unable t...

30_Salt by • I'm a Participant Level 2
  • 172 Views
  • 3 replies
  • 0 likes

Need Refund_Returned the modem but took money

Its been 9 months and I tried to connect customer service multiple times. I couldn't connect and refund the money. Worst customer service ever. Before I had the experience not refunding money for the phone plan and I changed the plan to other provide...

Mintu by • I'm a Participant Level 1
  • 98 Views
  • 1 replies
  • 0 likes
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