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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 101560 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32854 Views
  • 16 replies
  • 3 likes

Explaining my billing!!!

Why am I being billed over 100$ when Fido already took $127 out of my credit card? The billing cycle ends the 31 of every month and I'm billed 13 of the next month! Why did Fido take money out of my card on 3 separate occasions! 

11Fa by I'm a Participant Level 1
  • 365 Views
  • 1 replies
  • 0 likes

Internet outage

How long do you think it will take Fido to restore internet?  Not happy that they did not even care to send out a message to notify us of the outage.

ladytaipan by I'm a Participant Level 2
  • 782 Views
  • 3 replies
  • 0 likes

Stuck move order

I called Fido to indicate that I would be moving and wanted to move my services with me. This resulted in what has been termed a "stuck order", something I have read about from countless other posters.  In short, I've now spent about 6 hours spread a...

SAF30 by I'm a Participant Level 3
  • 648 Views
  • 5 replies
  • 0 likes

Resolved! Home Internet Technician assistance

Hi Service,   IT'S AN URGENT REQUEST.   This is VENKATA SATYANARAYANA KALIDINDI Recently, I have had fido home internet connection. But no Interest socket is available in my home to connect modem. I am fully dependent on internet for my daily activit...

satya2782 by I'm a Participant Level 1
  • 708 Views
  • 1 replies
  • 0 likes