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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 99926 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32476 Views
  • 16 replies
  • 3 likes

Fido Internet connection is freezing

Internet connection freezes during this past weeks, I did reboot the modem several times. The wifi working as it should. Need help ASAP, I have classes online that requires me to have a stable connection. Can someone help?

jv10 by I'm a Participant Level 2
  • 242 Views
  • 1 replies
  • 0 likes

Bad service

I’ve been experiencing issues with my Fido home Internet for the past 3 days, swapped two modems, Called today (not the first time) and was told tech will come out (not really) when in the system it says tomorrow app (but who cares that I was told to...

Frosen by I'm a Participant Level 1
  • 268 Views
  • 1 replies
  • 0 likes

Cannot reach customer service to renew home internet plan

I've been having trouble reaching support.  When I finally did about a week ago, the app timed me out and I was not able to complete my chat nor get back on.   I was trying to renew my home internet plan.  Can anyone help or direct me to the right pe...

bubnbob by I'm a Participant Level 2
  • 318 Views
  • 1 replies
  • 0 likes