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Only green lights but no blue lights light up?

Just got my modem today.  Plug it in and connect the cable to the wall.  However, there are only two toppest lights and two bottom lights turn green, and no lights turn to blue. Wonder what happened and how to solve it.     ***Edited to add labels***

April_Yu by I'm a participant level 1
  • 14629 Views
  • 6 replies
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Incorrect billing

Around December 15, 2017, give or take a few days, I canceled Fido home internet because it was unable to match a competitors. I was told that my billing cycle ended December and I have 5 days after to return the modem or pay a fee for not return the...

Nngo2k by I'm a contributor level 2
  • 2068 Views
  • 1 replies
  • 0 likes

Applicable partial charges

I have cancelled my fido internet connection, and deposited my modem to the near by retailer the next day itself. it was almost a month ago and today i got a mail saying i have an invoice for 245.99. which i dont understand, i cleared all my dues and...

jomonvalel1 by I'm a participant level 1
  • 2131 Views
  • 2 replies
  • 0 likes