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Resolved! Linking my Internet Account to my Fido.ca login

I've been a Fido customer (mobile phones) for a while. I have an account on Fido.ca for managing the mobile bill.   I've signed up for Fido Internet, and the agent on the phone assigned me a new account number. He did warn me this would be a differen...

SlavD by I'm a contributor level 2
  • 8042 Views
  • 10 replies
  • 0 likes

No internet for more than 8 hours

I don't have internet for more than 8 hours.  Internet is an issue for last 2 weeks. Can't work from home. Kids Can't do assignments. Need for change provider

Siq1 by I'm a participant level 3
  • 955 Views
  • 5 replies
  • 0 likes

Wrong Billing cycle

I had a chat with a specialist from Fido and they said that I could order a modem first and they will charge me on the day I activated it.I activated my home internet on Jan 31. But then they charged me from Jan 16 to Feb 15. This is not right. What ...

anhthaile by I'm a participant level 1
  • 347 Views
  • 1 replies
  • 0 likes

Resolved! Can no longer log into Hitron mode (CODA-4582)

When I set up my modem recently, I turned off bandsteering so I could control which devices connect to 2.4G vs 5G. Today I noticed the 5G network is missing. I tried logging into my Hitron modem but I can't get in username 'cusadmin' and my wifi pass...

alpark by I'm a participant level 1
  • 977 Views
  • 1 replies
  • 0 likes

Markham L6C 0V5 Connection Drop

My home internet has been like this for the three years we lived here - cutting off randomly at any hour of the day, mostly right after 00 and 30 minute mark. We spoke on the phone with technical support many times but their technicians were unable t...

30_Salt by I'm a participant level 2
  • 711 Views
  • 3 replies
  • 0 likes