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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used for ...

FidoCaroline by Community Manager (Retired)
  • 98812 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to partic...

FidoCaroline by Community Manager (Retired)
  • 32099 Views
  • 16 replies
  • 3 likes

Resolved! Constant disconnecting

We have the 75 download speed package since beginning of March ish. As of the last few days the internet connecting keeps dropping, sometimes reconnects on its own and sometimes requires a hard reboot. The power and both up and down arrows are solid ...

Dtk3 by I'm a Participant Level 2
  • 167 Views
  • 2 replies
  • 0 likes

Resolved! Multiple intermittent connection drops

I am experiencing multiple connection drops on a daily basis. Some are brief, lasting seconds, others last minutes, and some require me to recycle power to the modem.This is very annoying. How can it be fixed?Location: L4C9R9Thank you!

Alex-O by I'm a Participant Level 2
  • 189 Views
  • 2 replies
  • 1 likes

Resolved! suspending internet account

I will be travelling overseas for a two month period. Is there a way to suspend internet service during this period?? Jan75

jan78 by I'm a Participant Level 1
  • 155 Views
  • 1 replies
  • 0 likes

Resolved! Slow or no 5G

My internet kept cutting out and the modem would sit trying to connect. Fido sent rogers tech out today who replaced my modem and left before it was up and running. This newer one has band steering enabled and nothing could connect to wifi. My new TV...

SG1953 by I'm a Participant Level 2
  • 246 Views
  • 3 replies
  • 0 likes