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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 113503 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 35449 Views
  • 16 replies
  • 3 likes

Resolved! Home Internet Cancellation

Hi, I would like to cancel my Home Internet,  please let me know the procedure.  I am aware that I had to drop off the modem and the accessories that came with it, is there anything else i need to know? Regards,

mrraffu by I'm a contributor level 1
  • 96 Views
  • 1 replies
  • 0 likes

Resolved! No one answers my call whenever I call Fido customer support

I have been trying to reach Fido customer support for the past four days (on 611 and 1 (888) 481-3436). I kept waiting for over three hours but nobody answered my call. I can provide screenshots of the call waiting for timings. Not sure why is this h...

sOrion1 by I'm a participant level 1
  • 1249 Views
  • 6 replies
  • 1 likes

Fido Internet // charged me for unreturned modem

Fido, you just charged me for unreturned equipment for a total of $262.76.   The thing is when I cancelled the internet, you told me I could return the modem to any Fido kiosks.I was moving from near Toronto to Alberta, so I had to leave really early...

radeonheart by I'm a participant level 3
  • 2053 Views
  • 3 replies
  • 0 likes

Resolved! Changing of Plan

Hi to you all, I'm currently using the Plan for 40$ Per month with 25GB and i'd like to change it to 60GB for 50$, Do i need to pay the 40 dollars if i changed my previous plan and pay again for 50$? Thank you so much

fainsangio by I'm a participant level 1
  • 91 Views
  • 1 replies
  • 0 likes