Unresolved Refund for Discontinued Internet Services (Ticket #I2367803071)

[Achiever]

Dear Fido Customer Support.

I am writing to express my frustration regarding charges for internet services that I discontinued nearly a year ago. After disconnecting my Fido modem and switching to a Rogers modem, I continued to be billed for Fido's internet services. Upon discovering this issue earlier this year, I contacted Fido, and a refund process was initiated.

I was advised to follow up after the process to receive my refund cheque. However, despite multiple attempts over the past few weeks, I have been unable to reach anyone at Fido to finalize this matter. This lack of communication and resolution is exceedingly frustrating.

The reference ticket for this issue is I2367803071.

If progress is not made promptly, I will have to consider legal action to resolve this matter.

I would appreciate immediate attention to this issue and a clear timeline for when I can expect to receive my refund.

[Cawtau]

Hello Achiever,

Welcome to the community!

  Sorry to hear of your situation. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to assist you with your matter.

  I understand you have already attempted to contact them, however, if you would like assistance with your issue, you would need to contact customer service again.

Hope this helps 😀

Cheers