I called Fido to indicate that I would be moving and wanted to move my services with me. This resulted in what has been termed a "stuck order", something I have read about from countless other posters.
In short, I've now spent about 6 hours spread across 7 days on the phone with this "stuck order". This is despite having called Fido well in advance of the move, and having been a customer for 4-5 years. Each time I talk to someone, I get the same script: they put me on hold, talk to their supervisor, come back and then put me on hold again (on repeat for a bit). Then they ask for my number so they can text me back to let me know what has happened. Only on the fourth time did I receive a text, which says "your stuck order case has been escalated to back office teams, we do apologize for delay, Fido do not reply".
No customer should be treated this way, but I should also say that I work in a hospital and need internet to deal with highly time-dependent, patient related items. So I've been forced to work more than 12 hours per day in order to attend to all of this with not having internet at home. I am trying to cancel now, but even that cannot be done.
This is completely inexcusable and seems to be recurrent.
