Slow Internet and Youtube Slow/Buffering?

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I'm a Participant Level 3

Slow Internet and Youtube Slow/Buffering?

I have researched and read up alot on this problem on youtube throttling on Rogers, and also Fido internet. I came over from Teksavvy and never had any of these problems.

 

I just signed up with Fido cable internet 75M/10M. I noticed right away, and paid attention over the first week of use that 4K youtube videos are slow to load, and half the time the video is shown at 1080p, or 1440p, and on occasion even 640p. I never had this problem when I was with Teksavvy. I activated Youtube’s stats for nerds to monitor the video resolution in real time.

 

I watch alot of youtube, on my smart TV, which is hard wired to the Hitron Modem/router directly. There is nothing else running on the network. From what I read, the problme lies with Rogers’ youtube proxy servers? How is it possible that it throttles youtube resolution on an internet service that is 75M down? Speedtests show the line is running at higher than 75M and I have no problems with normal web browsing. I will be signing up with Netflix soon, I hope that doens’t get throttled too.

 

I’ve seen lots of people discussing this issue going back a few years, has anyone gotten a resolution on this yet? i don’t want to live chat with Fido staff because I don’t want to go through the eye rolling routine of asking me to reboot my modem, check for viruses, stand on one leg while rubbing my tummy etc.

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Re: Slow Internet and Youtube Slow/Buffering?

Hey @RyanDChen

 

Welcome to the Community!

 

Did you try the basic troubleshooting?

 

If it persists after, I would suggest contacting our Internet Tech Support. Smiley



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Re: Slow Internet and Youtube Slow/Buffering?

I don't buy it.

 

I've spent the last 2 months running tests on this.

 

I've had precisely the same problem.  Hardwired: PC, PS4.  Wifi:phone, XBox One

 

I've tested multiple usage scenarios:

1 hardwired device - 8am-4pm, 4pm-10pm, 10pm-4am.

1 hard wired and 1 wifi device. Same time blocks.

2 hardwired, 2 wifi devices.  Same time blocks.

 

Here's what I've found.

 

Number of devices used, no matter the time block, had negligible impact on bandwidth, or DL/UL.

 

Time blocks:

8am-4pm: minimal interruptions, though possible throttling on YouTube, PS Network Game Servers, XBox game servers.

4pm-10pm: moderate Interruptions, heavily suspect throttling on YouTube, PS Network Game Servers, XBox game servers.

10pm-4am:  massive interruptions(especially 10pm-1am)  you'd be hard pressed to convince me that there's no throttling going on.

0 player side activity, watching server ping, fps, draw rate etc on 5 different games, on both PS4, and XBox One.

All of them experienced hard spikes and drops which are consistent with throttling.

 

OP is definitely not an anomalous situation.

 

So... I mean.. can we get real here?

Feeling a bit of the bait and switch myself.

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Re: Slow Internet and Youtube Slow/Buffering?

Hey @Lagcrisis! Welcome to the community.

 

That's some thorough testing all right!

 

I would recommend that you get in touch with our technical support, so they can have the network activity in his region examined and have the situation escalated if needed. You can reach them via 1-888-236-3436 or via our live chat here.

 

Let us know how it works out.



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