Internet not working

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Internet not working

 

 

Hi all,

 

my internet has been going away for the past month. At random times, the internet would stop working. Before I would unplug/plug and after restart it would work. However 2 days ago unplug/plug stopped working. 

called Fido customer service. After 25 min on hold for a technician to check.. aske me to do everything including reset router and told me that he needed to send a technician.. next day (yesterday) the technician came.. called me in the phone and told me all connections in the box where ok. Asked me to try. Internet was back up and running. Super slow at first but at least running. He told me to he could come in my house because of covid and "suggested" I stayed out till covid was over?? 

come the evening, wifi started failing again. Today I am trying to run my business from home and the internet is not working. 

can someone please help?

Flag this to a Moderator
Message 1 of 11
692 Views
Highlighted
Moderator
Moderator

Re: Internet not working

Hey @Mazter

 

Welcome to the Community!

 

We're sad to read about the difficulties you're having with your home internet. That said, we use the same network as Rogers. It's possible the modem you have is faulty. I'd recommend reaching out to our internet technical support team so they can troubleshoot this with you.

 

 



Flag this to a Moderator
Message 11 of 11
22 Views