I can not log into my wifi modem

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I'm a Participant Level 2
I'm a Participant Level 2

I can not log into my wifi modem

I have tried to log into my modem but will not accept any of my passwords or name.

Tried the default and it will not accept that either.

Is there a way to reboot the modem to start from the beginning?

 

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Re: I can not log into my wifi modem

Hello @RickGotuzzo,

 

Welcome to the community!

 

At the back of the modem should have a very small hole with a button press that for 10sec and it should reset the modem.

 

You can find video instructions here.

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I'm a Participant Level 2
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Re: I can not log into my wifi modem

No it did not.  perhaps i missed something.  the modem did reset and i had to configure the network again with the ssid, password etc.  however, when i went into the cusadmin page it did not let me in.

 

any help please!

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Re: I can not log into my wifi modem

Hey @jumah

 

Did you get a chance to reach out to our Fido Internet technical support about this? 

 

 



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