Fido Home Internet is Very Slow

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Fido Home Internet is Very Slow

Hi,

 

So I bought the Fido 150 Mbps unlimited home internet like 2 weeks ago, and I've been having slowness and sometimes signal drops. Fast.com, Speedtest showed speeds of below 50 Mbps and sometimes below 10 Mbps.

The modem is fixed in the other room and using WIFI to connect a Laptop, 2 Phones, Smart TV and a Google Nest Mini. Do not have a Ethernet connector in Laptop to check wired speed.

 

Followed up several times with Customer Care and Technical but still same issue,

 

1. Changed the modem - No change in speed

2. WIFI optimized by Fido Technical - No change in speed

3. Technician visited and changed the connectors outside - No change in speed

4. Connected to 2.4G & 5G signals - No change in speed

 

Does connecting through WIFI affect the speed so much? Has anyone had such issue? What should be done about this?

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Re: Fido Home Internet is Very Slow

Got it, but as I said I can't test it through Ethernet. And I tried contacting Tech support several times and even exchanged my modem, but nothing worked.

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Re: Fido Home Internet is Very Slow

Hey @APL_866! I hope you're doing well. Smiley

 

I would still suggest you contact our technical support line. They would have an open file on your account and they're the ones who can schedule a tech to look at the interior, if needed.

 

Hopefully they can get someone for you relatively quickly, considering the current situation.



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Re: Fido Home Internet is Very Slow

Hi, will try again tomorrow and see. Thanks.

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Re: Fido Home Internet is Very Slow

Sounds good! Have a great night. Smiley



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Re: Fido Home Internet is Very Slow

So found out that the speed seems to be okey, around 100 Mbps (5G) and 50 Mbps (2.4G) with WIFI if I'm next to the modem.

 

But since only one port is working in the house and its in the far end of the house, tried to get a technician to enable the living room port. However, he refused to come and check in the house due to current situation.

 

What are my options now? Is it worth for going for an WIFI Extender? Or a Router? Any specific ones that can be recommended?

 

I have a Modem model #CGN3, is there a problem with that Modem? since I saw some posts about it

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Re: Fido Home Internet is Very Slow

Hey @APL_866! Smiley

 

Depending on your home and modem placement, many factors can influence signal strength such as location and even the materials in your home.


That said, adding a modem to ours or even a signal booster can be options! It really depends what works for you however as it's not something we officially support we can't really provide more info on them or recommend a specific one but they do work for many people so I think it's best we leave it to the Community to answer this one.

 

@Community, does anyone have any tips or recommendations to provide based on your experiences?

 

 



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Re: Fido Home Internet is Very Slow

Hi, thanks for the reply. Will wait for others opinion on this.

 

Is there a way that I can know about the specifications of this specific modem Fido has given me?

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Re: Fido Home Internet is Very Slow

just singed up for the same account high speed home intermet 150 MBPS;  I am downloading at less than 3 MB per second and Internet Speed tests find my hardwired connection to be very slow.  I have unplugged my modem several times, rebooted my system and called Fido, but they are closed.

 

I hope this is an abberation.  Until this point I would characterize Fido's Home Internet reliability as spectaular.

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Re: Fido Home Internet is Very Slow

Hey @isjimmyd!

 

You should definitely be getting faster speeds than that, our teams will have to check what's going on.

 

Our tech support is open 24 hours, you can reach them directly at 1-888-259-3436. Give them a call and they'll be able to troubleshoot things with you Smiley

 

We hope it gets resolved, keep us posted! 

 



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