We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.
This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.
Thanks for your continued feedback and support!
-- List of Changes --
184.108.40.206T4 (March 28, 2018)
Thank you all for your ongoing feedback.
With your help we are continuing to identify and fix a number of issues that affect all our customers so I want to thank you all for your help.
As part of this ongoing improvement I want to let everyone know that I have new firmware for CODA (220.127.116.11T5) and AMF (18.104.22.168T4) devices
We will be updating the notes at the top of the forum shortly.
In the meantime I will be working to roll out the new firmware to everyone over the next few days.
As always please let us know of any issues that are experienced.
Haven been able to access the internet consistently since the new update on March 28th. The service would come and go randomly. Notably, the light for the icons (Power, Download, Upload, 2.4ghz, 5ghz, Ethernet) are all on even when the service is down.
EDIT: I have an old router that I use as an access point for a few months now. I unplugged it and the internet worked again. Could it be a bug in the new firmware update?
There are periodic drops of the connection when streaming video. The auto-recover (restart) function is consistent and the modem comes back up. This autorecover takes longer than a powwer restart (remove the power). This is with the Hitron in router mode (non-bridge). Basically, there seem to be stability issues when there is a constant stream of data as opposed to occasional bursts (browsing).
Also, when in bridge mode, the factory reset (pushing the inset button) does not work properly. I had to call tech support for the factory reset and change to non-bridge mode. This could have been a one-off, but i also attempted a 30/30/30 reset to no avail.
Can you provide some additional info on the old router you have? It is possible that there is an interoperability issue between the two devices but will need more info before we can confirm that is the issue.
My modem was updated with the 22.214.171.124T5 firmware yesteday midnight. From the log, it showed the firmware started to download at 11:51pm. It took about 8 minutes and then rebooted at midnight. I lost internet connection for about 3-4 minutes and that's it. So far so good. Thank you.
Welcome to the Community
I'm not sure what you're referring to here, would it be possible to give us more info? Is that information you got through your VPN provider?
Also, are you using an additional router with the Hitron CGN3AMF Fido Wi-Fi Modem?
Let me know!