FEEDBACK THREAD - Fido Home Internet Firmware Trial

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Community Manager
Community Manager

FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,

 

We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.

 

This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thanks for your continued feedback and support! Smiley

 

-FidoCaroline

 

 

-- List of Changes --

The following list will be updated periodically
 
Models: CGN3AMF
Current production firmware: 4.5.8.17 and 4.5.8.22
Current trial firmware: 4.5.8.38T4
 
Version history
  • 4.5.8.33 (Changes from current production release)
    • Fix: Port forwarding on TCP/22 and TCP/23
    • Fix: Some MAC addresses can't be associated to a DHCP reservation
    • Improvement: Language selection in Guest WiFi Login
    • Improvement: ICMP Latency
    • Improvement: TCP Latency (Intel SDK 4.5.7.60)
    • Improvement: UDP Latency
    • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack)
    • Improvement: Various GUI changes
    • Improvement: Handling on Bonjour and Chromecast devices
    • Add: IPv6 Firewall with per service/host control
    • Add: MoCA support
    • Add: WiFi Site Survey

 

  • 4.5.8.35 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600
    • Fix: Possible automatic factory reset when changing LAN IP
    • Add: Support of 5G channel 165

 

  • 4.5.8.35T2 (November 10, 2017)
    • Minor management change, no customer visible change
    • *** This software displays 4.5.8.35 as the version in the GUI ***

 

  • 4.5.8.38T4 (March 28, 2018)

    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)
  • 4.5.8.38T5 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements

 

===============

Model: CODA-4582

Current production firmware: 2.0.10.33T3
Current trial firmware: 2.0.10.34T5
 
Version history
  • 2.0.10.13 (December 13, 2016)
    • Initial release
    • IPv6 disabled

 

  • 2.0.10.14 (December 21, 2016) 
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) 
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
    • IPv6 handling of SLAAC temporary and secure addresses
    • IPv6 ICMP improvement

 

  • 2.0.10.18 (December 23, 2016) 
    • Improvement to LAN switch port autonegociation protocol

 

  • 2.0.10.19 (December 28, 2016) 
    • Minor change to internal management interface (not visible to customers)
    • Update to WiFi interference mitigation fix

 

  • 2.0.10.20 (January 10, 2017) 
    • Improved flow control algorithm (handle wired devices at different speeds)
    • Improve XBOX NAT
    • WinMTR packet loss fix
    • Improve Switch Link Speed autodetection
    • Improvement to connected device list (not final fix)

 

  • 2.0.10.22 (January 24, 2017) 
    • Security fix

 

  • 2.0.10.23 (January 25, 2017) 
    • Fix: Unable to complete Easy Connect when using emojis in SSID or password
    • Fix: Samba and UPnP not working properly on WiFi
    • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
    • Fix: Bridge mode not working on certain 3rd party routers
    • Fix: DMZ host address can't be modified
    • Fix: WPS "cancel" button not working
    • Improvement: Switch setup menu now visible in GUI
    • Improvement: Connected device list contains more accurate data
    • Improvement: Addition on IPv6 specific firewall configuration (not complete)

 

  • 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
    • Tentative Fix: Slowly degrading speed over time
    • Tentative Fix: Latency build up over time

 

  • 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
    • Fix: Gateway reboots randomly when multiple clients are connected
    • Fix: French and special characters not supported in SSID name or password
    • Tentative Fix: Intermitent OFDM channel lock issue
    • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

 

  • 2.0.10.27 (April 21, 2017) 
    • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
    • Fix: Guest Network (some issues still persist)
    • Intel base firmware update (latency improvement)

 

  • 2.0.10.29 (June 15, 2017) 
    • Add: Manual IPv6 DNS override option
    • Add: IPv6 Firewall with per service/host control
    • Add: Initial implementation of MoCA
    • Fix: Wireless encryption GUI
    • Fix: Guest SSID not working
    • Fix: Support for WiFi special characters

 

  • 2.0.10.30 (June 23, 2017)  -- Not being deployed
    • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
    • Add: Support for WiFi band steering
    • Improvement: WiFi speed performance
    • Improvement: MoCA security/privacy settings

 

  • 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
    • Fix: Support for WiFi DFS channels
    • Add: Option for DFS in GUI
    • Add: Option for band steering in GUI
    • Add: Option for USB in GUI

 

  • 2.0.10.32 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600

 

  • 2.0.10.33 (October 13, 2017)
    • Fix: Upgrade to PHY firmware (OFDM lock issue)
    • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

 

  • 2.0.10.33T3 (November 9, 2017)
    • Fix: Device reboot issue

 

  • 2.0.10.33T03 (February 9, 2018)
    • Fix: WiFi Connection authentication issues

 

  • 2.0.10.33T11 (March 12, 2018)
    • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)
  • 2.0.10.34T5 (March 28, 2018)
    • Fix: DHCP server stability update (large number of connected devices)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement
  • 2.0.10.34T6 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements
    • Fix: USB/SMB path updated (notes updated)
  • 2.0.10.35T1 (May 25, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)


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Message 1 of 80
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I'm a Participant Level 2 frankis
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

I noticed an issue with the 35 firmware. I noticed that if I setup a custom DNS server in the router and then I backup the profile and then try to restore it, the custom DNS IP addresses are not restored.  I'm not sure if this means that the IP addresses are not stored in the backup or if they aren't restored when the restore is loaded.

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I'm a Participant Level 2 sporkdotca
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Thank you,

 

I am observing this issue however, some of the devices at home would randomly not able to connect properly to the router. It will appear in the wifi scan list but they will not get a valid ip configuration. The solution for me on this one is rebooting the fido modem/router. This was not an issue before.

 

 

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I'm a Participant Level 1 QVirus
I'm a Participant Level 1

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Dear FidoTeam,

 

I'm waiting for my Trial Firmware for a month!

..."The firmware will be pushed to your modem within 7 business days." - it was December, 10 2017 !

I still have the 4.5.8.17 firmware version.

 

Are you still offering a firmware update?

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Former Moderator FidoMaria
Former Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

@QVirus We're still offering it and someone from our team is looking into why you haven't received the update yet. We'll be in touch soon. Smiley



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I'm a Participant Level 1 dnp
I'm a Participant Level 1

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

I've also been waiting passed the 7 business days. I've had my modem power-cycled or just turned off for a bit during those days so I'm thinking maybe I missed the firmware push?

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Message 35 of 80
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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @dnp!

 

Sorry for any delays, I assure you we're doing our best to push the update to everyone who requested it asap! 

 

You'll get it soon Smiley



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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @dnp!

 

Just wanted to update you on this Smiley

 

All updates were pushed out today for anyone who recently requested to be part of the trial Very Happy

 

Let us know if you have questions and please share any feedback you may have on the firmware! 

 



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I'm a Participant Level 2 pshpang
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

how much longer before we would expect the firmware update to be deployed? i m still seeing 4.5.8.17 on my Hitron CGN3AMF . it would reboot or lost connection by itself at least 2-3 times per day in gateway mode. if it is in bridge mode, it would required manual reboot every hour or 30 mins to get the ethernet port alive, which resulting in a very unusable internet experience.

 

also, knowing this is known issue, any plan to have a default firmware update as opposed to per individual request which is not very efficient. 

 

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Message 38 of 80
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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @pshpang!

 

Please get back to the PM from @FidoSolutions in order to sign up for the trial Smiley

 

 



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Message 39 of 80
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I'm a Participant Level 1 plunix
I'm a Participant Level 1

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

You have not pushed the firmware to me within 7 business days as promised. I will be leaving Fido because of your faulty hardware and dishonesty.

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Message 40 of 80
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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @plunix

 

You definitely should have received the push for the firmware already.


Let's take a look a this together..


I'm sending you a PM now. Talk to you soon.



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Message 41 of 80
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I'm a Participant Level 1 Vincentb75
I'm a Participant Level 1

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Good Afternoon,

 

I'm gad to be able to be part of the trial.

 

My modem did not loose the 5g connection since almost 2 days now. Before, I was loosing connection and had to reboot my modem 2 or 3 times per day. As a new customer, I was ready to leave Fido... Then I heard about the trial and gave it a try... 

I will continue to monitor my connection closely, but for now, everything is working fine... Everyone should benefit of this firmware update! 

 

Vincent.

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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @Vincentb75

 

Thanks for the feedback, we're happy to hear it!

 

Keep us updated if anything Smiley



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I'm a Participant Level 2 pshpang
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

received updated firmware 4.5.8.35, running modem in bridge mode (gateway function disable) consistently for 2 days without issue, will continue to monitor and provide feedback.

 

some addtional observation over few weeks of service, when the modem was in gateway mode, it does slow down when it is handling lots of tcp sessions. however, there is no easy way to confirm as it does not have a view to show cpu/mem utilization? would the capability of showing modem hardware performance metrics be availbale in the gui in the future release?

 

 

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Network Architect
Network Architect

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hi @pshpang,

 

Thank you for the feedback on the firmware, both on the performance and recommendation for future functionality; although there is currently no plan to expose this info to customers I will take it under advisement when reviewing future functionality.

 

I will have this reviewed both internally and by the vendor to see if we can replicate your experience and may reach out for more information if required.

 

Thank you,
Sergio

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