We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.
This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.
Thanks for your continued feedback and support!
-- List of Changes --
220.127.116.11T4 (March 28, 2018)
I am sorry that you experienced an issue with the firmware upgrade process. This is an extremelly rare occurence (I have seen only one other case of that) where a modem becomes completely unresponsive after a firmware upgrade.
The modem has 2 firmware banks. We pushing an upgrade through the network, the secondary bank gets updated. If the modem can't boot on this firmware, it will automatically revert to alternate software. It seems that this failsafe mechanism didn't work in your case unfortunately and your modem will need a replacement at this point.
The issue we experienced on the Rogers network back in January (the issue you linked) was a completely different situation, not caused by a firmware update.
Thanks @FirmwareTrial for getting back to me. So how do I go about getting my modem replaced? Do I have to call into tech support to either get one shipped or dropped off or can I get it swapped at a Fido store? I see in that other thread that one can get a Rogers modem swapped at a Rogers store, but I'm not sure the same applies to Fido branded stores and Fido Internet users.
I have received the firmware upgrade. I see no change (except the software version in the web UI). LAN ethernet ports still do not light up (except during power cycle then promptly shut off).
I had received two modems (for two homes) on the same day, same account etc. The other modem does not have this issue.
Do I require a new modem to gain full functionality (of wired ports) or is there a simple fix I am missing? I did not perform a factory reset but I have power cycled the modem a few times since.
Hey @cmcm and thank you so much for the feedack.
It looks like this issue only affects one of your modems.
Having the modem replaced here would be the way to go.
You can visit one of our stores to take care of that. To find a store near you, you can use our locator here.
fw version 18.104.22.168 fixed my issue that I did not notice before until I tried to configure port forwarding for a specific client on my network.On .17 Trying to access the port forwarding page will not work and eventually kick me out of the router admin page. Only solution was a reboot. This issue did not occur with the latest fw.